Operational Training Architect

Together; Cheadle; On-site; GBP 32,000 - 42,000; Full time

Job summary

Together is seeking an Operational Trainer to support onboarding and development across our Operations teams. You will ensure new recruits gain the knowledge and skills needed to perform competently, using a blended approach aligned to the 70:20:10 learning model.

You will design and deliver colleague academies, work with Risk, Central Talent and Development, HR, recruitment and operations to align training with business goals, monitor progress, provide coaching, and drive continuous improvement.

Qualifications

• Proven experience in training delivery, ideally within financial services or a regulated environment.
• Strong onboarding processes and adult learning principles.
• Excellent communication and facilitation skills.
• Ability to analyse performance data and provide actionable feedback.
• Experience designing training materials and programmes.
• Collaborative mindset with stakeholder management skills.
• Ability to apply the 70:20:10 model when designing learning journeys.
• Strong stakeholder management to align with wider learning strategy.

Responsibilities

• Deliver engaging onboarding programmes for new colleagues.
• Collaborate to design and run colleague academies aligning to Together framework.
• Provide structured training to cohort groups with learning reinforced in the workplace.
• Track progress and provide coaching where required.
• Offer insights to recruitment to improve hiring decisions.
• Stay up-to-date with best practices and regulatory changes.
• Act as a point of contact for training-related queries and support.

Skills

Training delivery

Onboarding

Adult learning

Communication

Data analysis

Curriculum design

Stakeholder mgmt

70:20:10 model

Cross-team collaboration

Education

CIPD Level 3+ in L&D

Tools

LMS platforms

Job description

Together is seeking an Operational Trainer to support onboarding and development across our Operations teams. You will ensure new recruits gain the knowledge and skills needed to perform competently, using a blended approach aligned to the 70:20:10 learning model.

You will design and deliver colleague academies, work with Risk, Central Talent and Development, HR, recruitment and operations to align training with business goals, monitor progress, provide coaching, and drive continuous improvement.