Specialist Operations Trainer

Ocado Logistics; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading logistics company based in Greater London is seeking a Specialist Operations Trainer to deliver engaging training across its network. The ideal candidate will have strong communication skills, a passion for developing others, and be familiar with Google Workspace. This full-time role emphasizes delivering exceptional service while ensuring safety and quality in training.

Qualifications

• Experience delivering training in customer service and operational procedures.
• Ability to provide both theoretical and practical training.
• Experience in keeping training records.

Responsibilities

• Deliver training and inductions covering various topics.
• Provide practical driver training.
• Keep accurate training records and insights.
• Champion Ocado's training philosophy.

Skills

Strong communication and organisational skills

Confidence in working independently and in a team

Passion for developing others

Comfortable with feedback

Familiar with Google Workspace

Education

ADI qualification (or willingness to gain it)

Job description

Specialist Operations Trainer

Based in Erith – flexibility to travel across sites.

Bring learning to life. Drive our success.

We’re looking for an Operations Specialist Trainer to deliver high-quality, engaging training to our Delivery and Fulfilment Operations teams in Erith and across the wider Ocado network.

You’ll help our colleagues develop the skills and confidence they need to deliver exceptional service, while keeping safety and quality front of mind.

What you’ll do

• Deliver training and inductions covering customer service, food safety, manual handling, and operational procedures
• Provide both theoretical and practical driver training to improve risk awareness and driving standards
• Keep accurate training records and performance insights
• Champion “The Ocado Way” through every session you deliver

What we’re looking for

• Strong communication and organisational skills
• Confident working independently and as part of a team
• Passion for developing others and delivering great learning experiences
• Comfortable giving and receiving feedback to drive improvement
• Familiar with Google Workspace
• ADI qualification (or willingness to gain it – we’ll help you get there!)

At Ocado, we do things the Ocado Way – learning, growing, and striving for better every day.

Apply now to help shape the next generation of Ocado drivers and operational excellence.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Training