Operational Trainer & Onboarding Specialist

Together; Heald Green; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Birthday leave

Holiday homes

Buy & sell holidays

Bonuses

Life assurance

Travel season ticket loans

Gym access

Employee discounts

Job summary

Together in the United Kingdom seeks an Operational Trainer to support onboarding and development across our Operations teams. You will ensure recruits gain the knowledge and skills needed to perform effectively using a blended 70:20:10 learning model.

You will design and deliver colleague academies, monitor progress, and work with Risk, Central Talent and Development, HR, recruitment and business stakeholders to align training with the Together framework.

Qualifications

• Proven experience in training delivery within financial services or a regulated environment.
• Strong understanding of onboarding processes and adult learning principles.
• Excellent communication and facilitation skills.
• Ability to analyse performance data and provide actionable feedback.
• Experience designing training materials and programmes.
• Collaborative mindset with strong stakeholder management.
• Apply the 70:20:10 model when designing learning journeys.
• CIPD Level 3 or above in Learning & Development (or equivalent).
• Experience with LMS platforms and digital learning tools.
• Coaching or mentoring qualifications.

Responsibilities

• Deliver engaging and effective onboarding programmes for new colleagues.
• Ensure new recruits understand business processes, systems, and compliance requirements.
• Support individuals in achieving role competence within agreed timeframes.
• Collaborate with Risk, Central Talent and Development, HR, recruitment, operations and business stakeholders to design and run colleague academies that align to the Together framework.
• Deliver structured training programmes to cohort groups, reinforcing learning through workplace application, coaching and peer learning.
• Continuously improve content based on feedback and strategic priorities, avoiding isolated local solutions.
• Track progress and performance of new recruits during onboarding and academy phases.
• Identify development needs and provide coaching or additional support where required.
• Provide insights to the recruitment team to improve future hiring decisions.
• Work with team leaders, HR and recruitment to align training with business goals.

Skills

Training delivery

Onboarding

Adult learning

Facilitation

Communication

Stakeholder management

Learning design

Data analysis

Coaching

LMS platforms

Education

CIPD Level 3 in Learning & Development

Tools

LMS platforms

Job description

Together in the United Kingdom seeks an Operational Trainer to support onboarding and development across our Operations teams. You will ensure recruits gain the knowledge and skills needed to perform effectively using a blended 70:20:10 learning model.

You will design and deliver colleague academies, monitor progress, and work with Risk, Central Talent and Development, HR, recruitment and business stakeholders to align training with the Together framework.