Operational Support Team Assistant

Steamship Insurance Management Services Ltd; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading insurance firm as part of the Operational Support Team, tasked with monitoring and conducting screening checks. This role emphasizes communication and organization, offering a supportive work environment with a clear career pathway for professional development. Ideal candidates will have experience in administrative functions and a proactive approach to problem-solving.

Benefits

Great work life balance initiatives

Clear and transparent career pathway

Collaborative and supportive environment

Qualifications

• Previous administrative experience preferred.
• Understanding of KYC operational support is beneficial.
• Effective at communication across all levels.

Responsibilities

• Conduct screening/sanctions checks and maintain daily reports.
• Refer potential risks to the Legal team.
• Manage ad hoc projects and reports as required.

Skills

Communication

Teamwork

Organizational Skills

Attention to Detail

Self-Motivation

Proactivity

Job description

About the company

Steamship Mutual is a P&I insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.

Overall Job Purpose:

To carry out and monitor screening checks within the organisation and to assist the Operational Support Team.

Key Responsibilities:

• Ensure screening/sanctions checks are conducted in a timely manner with all reports filed on the appropriate file.
• Refer any problems/questions to the Operational Support Team Leader.
• Any potential High/Medium risks to be referred to Legal for Further Investigation.
• Maintain the daily Exceptions Reports and Update Underwriting System where necessary.
• Maintain overnight updates.
• Investigate and rectify failed screenings through the automated claims screening function.
• Undertake Ad hoc Projects and reporting tasks that may be required from time to time.
• To undertake specific projects such as claim file and underwriting reviews, as directed.
• To contribute to the continuous development of company procedures and systems.
• To carry out any other duties within the scope of personal skills and abilities whenever reasonably instructed.
• To attend appropriate training and develop relevant knowledge and skill.

Person Specification:

• Previous administrative experience or knowledge of KYC operational support preferred.
• Effective communication and interpersonal skills across all levels, both written and verbal.
• Flexible team player and ability to work on own initiative but sufficient judgement to know when to refer to Manager.
• Good self-motivation, proactive outlook in setting and prioritising work and meeting deadlines.
• Good organisational skills and attention to detail.

What you will get:

• Joining our collaborative, supportive and friendly working environment, you will enjoy a rewarding career with the opportunity to build on your existing skills and knowledge.
• We offer great work life balance initiatives, including competitive hybrid working policy.
• Clear and transparent career pathway – offering you continued support with enhancing your skills and creating employment development opportunities.

Company Values

Mutuality - ensuring fairness amongst Club Members

Integrity - upholding high ethical, legal, and regulatory standards

Safety and Sustainability - contributing to safety of life at sea and the preservation of the environment.

Transparency - building strong relationships based on trust and open communication.

Excellence - enabling our people to realise their full potential as team members, industry experts, leaders, and managers.

Collaborative - embracing flexibility, diversity, and inclusivity.

**Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff and we welcome and encourage you to apply**