Operational Support Team Assistant

Steamship Mutual; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Steamship Mutual, a leading P&I insurance company, seeks an entry-level administrative assistant to join their operational support team in London. This role involves conducting screening checks, maintaining reports, and assisting with various projects in a collaborative environment. You will benefit from a supportive atmosphere and opportunities for skill enhancement and career development as part of a dedicated team.

Benefits

Competitive hybrid working policy

Clear career pathway with continuous skill development

Qualifications

• Preferably previous administrative experience or knowledge of KYC operational support.
• Flexible team player with the ability to work independently.

Responsibilities

• Conduct screening checks and maintain daily Exceptions Reports.
• Investigate failed screenings through automated claims.

Skills

Communication

Interpersonal Skills

Organisational Skills

Attention to Detail

Self-Motivation

Job description

Steamship Mutual is a P&I insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.

Overall Job Purpose:

To carry out and monitor screening checks within the organisation and to assist the Operational Support Team.

About the company

Steamship Mutual is a P&I insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.

Overall Job Purpose:

To carry out and monitor screening checks within the organisation and to assist the Operational Support Team.

Requirements

Key Responsibilities:

• Ensure screening/sanctions checks are conducted in a timely manner with all reports filed on the appropriate file
• Refer any problems/questions to the Operational Support Team Leader
• Any potential High/Medium risks to be referred to Legal for Further Investigation
• Maintain the daily Exceptions Reports and Update Underwriting System where necessary
• Maintain overnight updates
• Investigate and rectify failed screenings through the automated claims screening function
• Undertake Ad hoc Projects and reporting tasks that may be required from time to time
• To undertake specific projects such as claim file and underwriting reviews, as directed
• To contribute to the continuous development of company procedures and systems
• To carry out any other duties within the scope of personal skills and abilities whenever reasonably instructed
• To attend appropriate training and develop relevant knowledge and skill

Person Specification:

• Previous administrative experience or knowledge of KYC operational support preferred
• Effective communication and interpersonal skills across all levels, both written and verbal
• Flexible team player and ability to work on own initiative but sufficient judgement to know when to refer to Manager
• Good self-motivation, proactive outlook in setting and prioritising work and meeting deadlines
• Good organisational skills and attention to detail

Benefits

What you will get:

• Joining our collaborative, supportive and friendly working environment, you will enjoy a rewarding career with the opportunity to build on your existing skills and knowledge
• We offer great work life balance initiatives, including competitive hybrid working policy
• Clear and transparent career pathway - offering you continued support with enhancing your skills and creating employment development opportunities

Company Values

Mutuality - ensuring fairness amongst Club Members

Integrity - upholding high ethical, legal, and regulatory standards

Safety and Sustainability - contributing to safety of life at sea and the preservation of the environment.

Transparency - building strong relationships based on trust and open communication.

Excellence - enabling our people to realise their full potential as team members, industry experts, leaders, and managers.

Collaborative - embracing flexibility, diversity, and inclusivity.

**Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff and we welcome and encourage you to apply**

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

• Industries

  Technology, Information and Internet

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