Operational Support Officer

Southern Housing; Croydon; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Southern Housing is seeking an organised Operational Support Officer on a six month contract to join the Operational Support team. You will provide high quality administrative and operational support to frontline teams and work across departments to resolve issues early, minimising complaints and improving customer outcomes.

You’ll be based in Croydon with hybrid working options, handling multiple processes and maintaining accurate records while offering timely, reliable support to colleagues

Qualifications

• Proven ability to deliver a customer focused service
• Strong administrative and numerical skills with attention to detail
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage multiple tasks
• Comfort with processes and data, maintaining accurate records

Responsibilities

• Provide high quality administrative and operational support to frontline teams
• Deliver efficient, customer centred services across the operations directorate
• Collaborate with colleagues across departments to resolve issues early
• Manage multiple processes and maintain accurate records and data
• Contribute to continuous improvement in how services are delivered

Skills

Customer focus

Administration

Communication

Organisational skills

Data management

Problem solving

Team player

Change management

Resilience

Job description

About The Role

We're looking for an organised and customer focused Operational Support Officer on six month contract to join our Operational Support team, providing high quality administrative and operational support to our frontline teams.

Reporting to an Operational Support Team Manager, you'll play a key role in delivering efficient, customer centred support services that help our wider teams operate effectively. You'll work collaboratively across departments, supporting day to day processes and helping to resolve issues early, minimising complaints and improving customer outcomes.

This is a varied role where you'll manage multiple processes, maintain accurate records and data, and provide timely, reliable support to colleagues and customers. You'll be expected to use your initiative, manage competing priorities and contribute to continuous improvement in the way services are delivered.

You'll be based at one of our main offices in Croydon, Hastings or Sittingbourne, with the option for hybrid working where appropriate and agreed with your manager.

About you

You're highly organised, resilient and motivated by delivering excellent customer service. You enjoy supporting others, working collaboratively and improving processes to make services run more smoothly.

You will need:

• A proven track record of delivering a customer focused service
• Strong administrative and numerical skills, with attention to detail
• Excellent written and verbal communication skills
• Strong organisational skills, with the ability to manage multiple tasks and priorities
• Confidence working with processes and data, including maintaining accurate records and documentation
• The ability to resolve issues early, using sound judgement and a problem solving approach
• A flexible, collaborative mindset and a strong 'one team' approach
• The ability to manage change effectively, understanding its impact and supporting successful implementation
• Resilience, patience and the ability to remain professional under pressure

About the team

You'll be part of our Operational Support team, which provides essential support services across the Operations Directorate.

The team works closely with frontline services and internal stakeholders to deliver consistent, high quality support across a range of processes, including customer contact management, tenancy administration, financial transactions and operational workflows. By maintaining strong relationships and a focus on customer outcomes, the team plays a vital role in helping our services run efficiently and effectively.

Closing Date: 6th October 2026 at 23:59

Shortlisting Date: 7th October 2026

Interview Dates: 15th and 16th October 2026

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.