Housing Support Officer (Trainee)

Royal Greenwich; Woolwich; On-site; GBP 26,000 - 36,000; Full time

Job summary

The Royal Borough of Greenwich is recruiting a Housing Support Officer for the Customer Access Team at The Woolwich Centre. You will be the first point of contact for customers, assisting with housing options and preventing homelessness.

The role requires excellent communication, the ability to work in a fast-paced environment, knowledge of housing legislation, and strong IT skills to use relevant systems and collaborate with partner agencies.

Qualifications

• Experience in housing or customer-facing roles.
• Ability to explain housing options and demonstrate a commitment to preventing homelessness.
• Excellent written and oral communication, capable of working with partner agencies.

Responsibilities

• Serve as the first point of contact for customers in person, by phone or email.
• Provide information on housing options and support pathways.
• Work in a fast-paced, demanding environment with attention to quality customer care.
• utilise IT programs and systems to manage cases and referrals.

Skills

Customer service

Communication

Organisation

IT systems

Teamwork

Job description

Housing Support Officer – Customer Access Team

2 x 12 month Fixed Term Vacancy

(Secondment available to internal staff if approved)

Based at The Woolwich Centre

Due to staff progression, we have an exciting opportunity within our Housing Inclusion Service, for people looking to start their career in housing.

The Royal Borough of Greenwich has high levels of housing need, we aim to prevent homelessness wherever possible, by exploring the different housing options available to those at risk of homelessness.

Based at The Woolwich Centre, you will work as part of a dedicated team providing the first point of contact for our customers, either in person, over the phone or via email. The successful candidate will be passionate about delivering a first-class customer service experience and need to be committed to providing a high quality of customer care at all times.

You will need to be confident working in a fast-paced and demanding environment, be well organised, focused, and able to remain calm and professional under pressure. You should have good knowledge of relevant housing legislation, the ability to work well with partner agencies, and have excellent written and oral communication skills. You should also have the ability to make full use of various IT programs and systems.

The job description and person specification are attached, for further information.

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated.

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification . We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

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• Job Reference royalgreenwich/TP/1512/1147
• Contract Type Fixed-term
• Closing Date 4 October, 2026
• Job Category Housing services
• Business Unit Housing and Safer Communities
• Location The Woolwich Centre, United Kingdom
• Level of Disclosure and Barring Service, DBS, check required Basic DBS