Operational Support Manager

TN United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Operational Support Manager to enhance the efficiency of environmental services in Hackney. This role involves leading a dedicated team, managing administrative functions, and leveraging technology to improve service delivery. The ideal candidate will excel in communication, adeptly handling complex complaints while driving process improvements. Join a vibrant community committed to sustainability and innovation, where your contributions will make a significant impact on local services and the environment. Embrace the opportunity to work in a diverse and inclusive setting, making Hackney a cleaner, safer, and greener place for all.

Benefits

Flexible Working

Diversity and Inclusion Initiatives

Qualifications

• Experience managing an administration team in the waste industry or local authority.
• Ability to investigate complex complaints and compile responses.

Responsibilities

• Lead Operational Support Services for Environmental Services.
• Support the development of IT systems and processes.

Skills

Administration Management

Complaint Investigation

Communication Skills

Process Improvement

Technology Development

Education

Bachelor's Degree

Tools

IT Systems

Mobile Technology

Job description

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This is an exciting time to join the Climate, Sustainability & Environmental Services Team as Operational Support Manager and play a key role in making Hackney cleaner, safer and greener. Based at our Millfields Depot you will lead Operational Support Services (OSS), who are responsible for the delivery of administrative support to Environmental Services and executive support to senior management. Operational Support Services are also responsible for supporting the on-going development of the Environmental Services, marrying up innovation and technology with smooth and efficient front-line services. These services include waste collections, waste transfer station operations, estate and street cleansing, service requests and complaints.

The Operational Support Manager will also work closely with the Policy and Systems Development Team on the development and expansion of IT systems and processes across the workforce to modernise the service, and to efficiently manage service data, including the day-to-day training and support of operational staff on incab/mobile technology.

The successful candidate will therefore need to be very adept at learning and understanding a large variety of waste and environment related processes, and in time be able to identify process improvements and efficiency savings. They will be an expert communicator, able to investigate complex complaints and requests for information, and to compile this information into accurate and nuanced complaint responses.

Experience of managing an administration team is essential, ideally in the waste industry or local authority setting. Previous experience undertaking complex complaint investigations and providing responses is also essential, and the successful candidate must also be able to demonstrate a track record of using technology and developing administrative systems.

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.

This application process replaces a supporting statement.

Closing date for applications : 30 June 2024 (22:59)

Interview date : 10 -12 July 2024

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.