Operations Support Manager - Premium Hospitality Group

TN United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a prestigious hospitality group as an Operations Support Manager in London, where you'll play a crucial role in enhancing service quality across multiple sites. This dynamic position blends hands-on leadership with strategic oversight, ensuring exceptional guest experiences and operational excellence. You'll collaborate closely with site teams, championing food and beverage standards while conducting quality audits and compliance checks. If you're passionate about delivering outstanding service and thrive in a fast-paced environment, this is the perfect opportunity to elevate your career with an award-winning team.

Qualifications

• Experience in multisite management and operational support in hospitality.
• Strong coaching and leadership skills are essential.

Responsibilities

• Support General Managers and Head Chefs to drive service standards.
• Conduct site visits, coaching, and compliance checks.

Skills

Multisite Management

Quality Control

Leadership Skills

Communication Skills

Health & Safety Knowledge

Food Hygiene Standards

Job description

Below is a refined version of the job description with improved formatting and clarity:

Operations Support Manager - Premium Hospitality Group, London

Client:

Corecruitment

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

f3979fe8d091

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

Who You’ll Be Working For:

An award-winning hospitality group known for delivering outstanding guest experiences, premium food and drink, and vibrant atmospheres. This is a brilliant opportunity to build your career with one of the industry's best.

Role Overview:

This is an operational role requiring 90% service-based work and 10% office-based work, servicing three sites.

The Role of Operations Support:

• Work closely with site teams, supporting General Managers and Head Chefs to drive service and operational standards.
• Conduct regular site visits, in-service coaching, quality audits, and compliance checks.
• Champion food and beverage quality, atmosphere, cleanliness, and guest service across all stores.
• Manage mystery guest programmes, monitor customer feedback, and deliver training to improve performance.
• Support statutory compliance in Food Hygiene, Health & Safety, and Licensing.
• Be a visible, hands-on leader, supporting teams during peak services and leading by example.

What You’ll Need to Succeed:

• Experience in multisite management, quality control, or senior operational support within premium hospitality.
• Strong coaching, leadership, and communication skills.
• A detail-oriented, calm, and proactive approach.
• Solid knowledge of Health & Safety, Food Hygiene, and Employment standards.
• A passion for quality food, drink, and exceptional service.

If you are keen to discuss the details further, please apply today or send your CV to Kate at COREcruitment dot com.