Operational Support Manager

APCOA PARKING UK; Greater London; On-site; GBP 39,000 - 44,000; Full time

Job summary

Join a forward-thinking company as an Operational Support Manager, where you will lead a dedicated team to ensure operational excellence and community engagement in Southwark. This role offers the opportunity to make a meaningful impact while managing diverse teams, overseeing budgets, and fostering strong relationships with local stakeholders. With a competitive salary, flexible schedule, and ample opportunities for career growth, this position is perfect for a passionate leader ready to drive success in a dynamic environment. Be part of a team that values your expertise and supports your professional development.

Benefits

33 days annual leave

Flexible schedule

Employee discount scheme

Comprehensive pension plan

Ongoing training and development opportunities

Qualifications

• Minimum 3 years of leadership experience in managing diverse teams.
• Strong commercial acumen with KPI management skills.

Responsibilities

• Oversee operations to ensure effective service delivery.
• Engage with community stakeholders to foster safety and collaboration.
• Monitor budgets and manage resources efficiently.

Skills

Leadership

Analytical Skills

Communication Skills

Problem-Solving

Team Management

Education

Experience in Management

Tools

MS Office

Job description

The Role

Operational Support Manager

Southwark | Up to £43,174 per annum*

Are you a natural leader with a passion for community and operational excellence? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to join our team in Southwark!

As an Operational Support Manager, you’ll play a pivotal role in ensuring the smooth and effective delivery of our services, keeping local streets safe, clean, and well-managed. Working alongside our management team, you’ll oversee operations, build strong relationships within the community, and tackle environmental and parking challenges head-on to create a thriving, harmonious neighbourhood.

Why Join Us?

• Competitive Salary: Up to £43,174* (£39,178 basic + performance bonus of £3,996)
• Flexible Schedule: 42 hours per week across 5/7 days, including some evenings and weekends (1 in 3 weekends)
• Great Time Off: 33 days annual leave (25 days + 8 bank holidays)
• Career Growth: Ongoing training and development opportunities
• Meaningful Work: Make a real impact in your local community
• Exclusive Perks: Employee discount scheme & comprehensive pension plan

What You’ll Be Doing:

• Leading with Impact: Support the Assistant Contract Manager to ensure seamless service delivery and operational excellence.
• Building Bridges: Engage with Residents’ Associations, Councillors, Police, and Business Owners to foster a strong, safe community.
• Driving Success: Monitor budgets, payroll, and resources to maintain efficiency and cost-effectiveness.
• Empowering Teams: Manage and mentor a team of supervisors, providing guidance, training, and performance oversight.
• Making a Difference: Ensure smooth deployment of staff and uphold contract requirements to maintain the integrity of Southwark’s public spaces.

What We’re Looking For:

• Leadership & Management Experience: Minimum 3 years leading diverse teams and inspiring performance.
• Analytical & Organised: Strong commercial acumen with the ability to present to senior management and manage KPIs.
• Tech-Savvy: Proficiency in MS Office and experience in data collection and analysis.
• Problem-Solver: Excellent communication skills with a proactive and solutions-focused approach.
• Licensed Driver: Full, clean UK driving licence required.

Join APCOA, where your expertise is valued, your growth is supported, and your impact is felt. If you’re ready to take the next step in your career and help make Southwark a better place for businesses and residents alike, we’d love to hear from you!

APPLY NOW and be part of something bigger.

We are committed to diversity and inclusion, ensuring APCOA is a fair and welcoming place to work—regardless of age, race, gender, or background. Your success is our success!