Operational Support Desk Logistics Coordinator - BANK

NHS; Winchester; On-site; GBP 26,000 - 30,000; Part time

Job summary

A leading healthcare provider is seeking a Logistics Coordinator to support frontline operations. The role involves coordinating vehicle movements, managing incidents, and ensuring compliance with SLAs. The ideal candidate will have strong communication skills and experience in team coordination.

Benefits

Comprehensive training and ongoing support

27 days holiday entitlement plus 8 bank holidays

NHS Pension Scheme enrolment

Opportunities for professional development

Occupational Health support

NHS discounts at over 200 stores

Qualifications

• Experience in coordinating teams and resources.
• Ability to communicate professionally with stakeholders.

Responsibilities

• Coordinate vehicle movements and ensure availability for repairs.
• Manage vehicle incidents and maintain detailed records.
• Participate in daily updates on vehicle status.

Skills

Communication

Team Coordination

Tools

ICT Equipment

Job description

Job Summary

Logistics Coordinators work as part of a team to provide effective support desk services to frontline operations, management, and stakeholders. They collaborate with other departments to ensure operational resources across the Trust meet SLAs and KPIs, in partnership with Scheduling & Planning and South Central Fleet Services.

Main Duties

1. Coordinate teams of drivers (supplied by an external contractor) to move vehicles/equipment/resources across the Trust and external sites, ensuring SLA compliance.
2. Provide protocol-driven guidance to service users using departmental manuals and training guides.
3. Communicate professionally with internal and external stakeholders via phone, email, SMS, instant messaging, and web chat.
4. Liaise with other departments and agencies to resolve faults and issues reported to the Operational Support Desk.
5. Utilise electronic information from the Scheduling Department to plan vehicle resources effectively, balancing frontline demands.

About Us

Benefits we offer:

• Comprehensive training and ongoing support.
• Holiday entitlement starting at 27 days, increasing with service, plus 8 bank holidays (pro rata for part-time).
• Enrolment in the NHS Pension Scheme.
• Opportunities for professional development within SCAS and the NHS.
• Occupational Health support and Employee Assistance Programme.
• NHS discounts at over 200 stores.
• Staff networking and support groups.

About Us

South Central Ambulance Service NHS Foundation Trust provides emergency, urgent, and non-emergency healthcare services, including logistics, to Berkshire, Buckinghamshire, Hampshire, Oxfordshire, Surrey, and Sussex. Serving over 7 million people, with over 4,500 staff and 1,100 volunteers, operating 24/7 with a focus on caring, fairness, compassion, learning, and accountability.

Job Details

Date posted: 16 May 2025

Pay scheme: Agenda for change

Band: Band 4

Salary: £26,530 - £29,114 per year

Contract: Bank

Working pattern: Flexible working, Compressed hours

Location: Southern House, Sparrowgrove, Otterbourne, Winchester, SO21 2RU

Job Responsibilities

1. Coordinate vehicle movements with Fleet Services, garages, and repair teams.
2. Ensure vehicle availability for repairs, equipment maintenance, and scheduled events.
3. Manage vehicle and equipment incidents, repairs, and audits, providing detailed records and plans of action.
4. Participate in daily conference calls, providing updates on vehicle status and resource planning.
5. Assist in major vehicle projects, coordinating external recovery and repair services.
6. Coordinate daily vehicle deliveries and maintain documentation for accessibility.
7. Adapt to workload changes based on frontline demands and external requests.
8. Utilise multiple software packages and ICT equipment efficiently.
9. Coordinate ID card provisions and update handover documents.
10. Provide guidance to call handlers, escalate serious incidents, and report AVIs.
11. Maintain equipment standards and handle difficult calls professionally.
12. Foster good relationships with crews and other stakeholders.
13. Mentor team members, suggest service improvements, and participate in training and meetings.
14. Complete mandatory training, promote safety, and support team relations.
15. Assist with special projects and perform operational support desk duties as needed.