Operational Support Coordinator

Transformation Unit; Scarborough; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

27 days annual leave (increasing to 33

Contributory Pension

Car lease and salary sacrifice schemes

Employee assistance and counselling

Career progression and ongoing dev.

Staff networks and inclusion

Job summary

Yorkshire Ambulance Service NHS Trust is seeking an Administrative Support Coordinator based in Scarborough, North Yorkshire, covering North and East Yorkshire. The role supports the A&E Operations Management team with administrative tasks, correspondence and reporting, and requires handling sensitive information with professional discretion.

The successful candidate will manage diaries, collate information, run analysis reports, and build strong working relationships across departments to

Qualifications

• Educated to NVQ Level 4 or equivalent experience in similar areas of work.
• Significant experience of working in a busy office environment in a similar role.
• Experience in preparation of general correspondence and management reports.

Responsibilities

• Act as an effective communication link between the A&E Operations Management team, stakeholders, patients, and the public, dealing with complex, sensitive and confidential information.
• Establish and develop good working relationships with the wider A&E Operations department and support service departments.
• Produce letters, reports and provide analytical support to the A&E Operations Management team as required.
• Independently reply to/action correspondence for standard processes such as estates issues, compliments and departmental queries.
• Coordinate the collation of information and run analysis reports as required.
• Diary management for the A&E Operations Management Team where requested.

Skills

Time management

Multitasking

Communication skills

Independent worker

Education

NVQ Level 4 or equivalent

Tools

Microsoft Office

Excel

Job description

At Yorkshire Ambulance Service (YAS) we aspire to deliver world class care to the communities we serve. In recent years we have demonstrated a strong track record of improving patient care across all of our services despite facing increasing challenges and demands.

We currently have a permanent opportunity within our A&E Operational Support Coordinator team, based in Scarborough, North Yorkshire. The successful post holder will be expected to cover all locations within North and East Yorkshire, ensuring that provision is available five days per week to support the leadership team.

This is an exciting opportunity for individuals who can provide administrative support to the management team by contributing to a diverse range of tasks.

Main duties of the job

Act as an effective communication link between the A&E Operational Management team, stakeholders, patients, and the public, dealing appropriately with complex, sensitive, and confidential information.

Establish and develop good working relationships with the wider A&E Operations department and support service departments.

Produce letters, reports and provide analytical support to the A&E Operations Management team as and when required.

Independently reply to/action correspondence where necessary for standard processes such as estates issues, compliments and departmental queries.

Coordinate the collation of information and run analysis reports as required.

Diary management for the A&E Operations Management Team where requested.

Independently reply to/action correspondence where necessary for standard processes such as estates issues, compliments and departmental queries.

Coordinate the collation of information and run analysis reports as required.

Diary management for the A&E Operations Management Team where requested.

Working for our organisation

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Detailed job description and main responsibilities

For full details of the role responsibilities and person specification please see attached job description.

Person specification

Qualifications

• Educated to NVQ Level 4 or equivalent experience in similar areas of work

Experience

• Significant experience of working in a busy office environment in a similar role.
• Experience in preparation of general correspondence and management reports

Personal

• Decisive and clear with ability to work unsupervised using own initiative and demonstrates flexibility to respond to different work environments

skills

• Time management skills to prioritise conflicting workload demands of self and team with ability to multitask

Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce which reflects the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts candidates from all sections of the community and signals our commitment to embracing diversity and promoting inclusivity.

As an inclusive organisation we welcome applicants irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We particularly encourage applications from people who are underrepresented within our sector, including people with lived experienced from Black, Asian and minority ethnic backgrounds, people from the LGBT+ community, people with caring responsibilities and people with disabilities. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process, for applicants who meet the essential criteria for the job vacancy, and consideration of reasonable adjustments for people who have a disability under the “Disability Confident Scheme”.

Please note that the salary range stated in advertisements is calculated on a pro-rata basis if the vacancy is part‑time. For zero-hours/bank worker positions, this is calculated on an hourly basis.

Please note that certain benefits may differ for zero hours (bank) workers, including annual leave entitlement which is calculated in line with Working Time Directive regulations.

Disclosure and Barring Service

Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS). Should this position be subject to a DBS check the cost will be recovered from your salary as a one‑off payment. Currently the charges made by the Disclosure and Barring Service (incl. application fee) are £54.40 for an enhanced check and £26.40 for a standard check.

Any correspondence regarding an application will be sent electronically via the Trac Jobs Website to the email address that was provided at the time of the application. It is important, therefore, that you read your emails on a regular basis and respond as necessary.

Please note, the selection processes at Yorkshire Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of Artificial Intelligence (AI) in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Our values underpin everything we do and how we do it; Kindness, Respect, Teamwork, Improvement.