Senior Clinical Advisor

East Midlands Ambulance Service NHS Trust; Bulwell; On-site; GBP 49,000 - 57,000; Full time

Benefits offered by this job

NHS Pension

On-site parking

Flexible hours

Professional development

Job summary

East Midlands Ambulance Service NHS Trust is seeking an autonomous clinician to deliver high-quality telephone assessments for patients with complex needs, using advanced clinical judgement and evidence-based guidelines.

The role includes leading core workstreams such as Clinical Navigation, remote consultations, and dispatch stack safety, with senior clinical oversight across triage platforms like PaCCS and GoodSAM.

Qualifications

• 3 years Post-Registration Clinical Experience
• Evidence of ongoing CPD
• 2 years in urgent/emergency care or telephone assessment setting
• Registered nurse or paramedic
• Experience in clinical telephone consultation
• Experience in using triage tools (e.g., PaCCS, NHS Pathways)

Responsibilities

• Deliver high-quality, autonomous clinical telephone assessments for patients with complex needs, using clinical assessment software and evidence-based guidelines.
• Apply critical thinking and advanced clinical judgement to provide safe advice, signpost to appropriate services, or arrange ambulance dispatch when necessary.
• Lead and support key workstreams including Clinical Navigation, remote consultations, and dispatch stack safety.
• Provide senior clinical support to EOC staff and oversee triage platforms such as PaCCS and GoodSAM.
• Promote alternative care pathways to reduce unnecessary hospital conveyance and support NHS system flow.
• Monitor clinical compliance, conduct audits, and contribute to quality improvement initiatives.
• Support the development and supervision of Clinical Advisors, contributing to training, performance reviews, and professional development.

Skills

Post-Registration Experience

CPD

Urgent/Emergency Care

Nurse/Paramedic

Telephone Assessment

Triage Tools PaCCS NHS Pathways

Education

Nursing registration

Tools

PaCCS

NHS Pathways

Job description

Main area Telephone Consultation Grade NHS AfC: Band 7 Contract Permanent Hours Full time - 37.5 hours per week (24/7 shift work) Job ref 335-A-2086

Site Nottingham & Lincoln Town Nottingham Salary £49,387 - £56,515 Attracts unsocial payment in line with agenda for change Salary period Yearly Closing 27/09/2026 23:59

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).

Job overview

In this pivotal role, you will work as an autonomous practitioner, delivering high-quality clinical telephone assessments to patients with complex needs. Using advanced clinical judgement, critical thinking, and decision-making skills, you will provide safe, evidence-based advice and support to patients and colleagues alike.

You will play a key role in supporting and leading multiple critical workstreams, including Clinical Navigation, remote consultations, and dispatch stack safety. You will also provide senior clinical oversight across triage platforms such as PaCCS, and GoodSAM, ensuring consistent, high-quality care and promoting alternative care pathways to reduce unnecessary ambulance dispatches.

This is a fantastic secondment/fixed term opportunity to contribute to service improvement, mentor and support Clinical Advisors, and help shape the future of urgent and emergency care delivery. You’ll also be involved in quality improvement projects, compliance monitoring, and the development of clinical strategies that enhance patient outcomes and operational efficiency.

Main duties of the job

• Deliver high-quality, autonomous clinical telephone assessments for patients with complex needs, using clinical assessment software and evidence-based guidelines.
• Apply critical thinking and advanced clinical judgement to provide safe advice, signpost to appropriate services, or arrange ambulance dispatch when necessary.
• Lead and support key workstreams including Clinical Navigation, remote consultations, and dispatch stack safety.
• Provide senior clinical support to EOC staff and oversee triage platforms such as , PaCCS, and GoodSAM.
• Promote alternative care pathways to reduce unnecessary hospital conveyance and support NHS system flow.
• Monitor clinical compliance, conduct audits, and contribute to quality improvement initiatives.
• Support the development and supervision of Clinical Advisors, contributing to training, performance reviews, and professional development.
• Communicate effectively with patients, colleagues, and external services, including in high-pressure or sensitive situations.
• Maintain up-to-date knowledge in areas such as mental health, safeguarding, and urgent care, and apply this in clinical decision-making.
• Participate in service development projects, clinical governance activities, and Trust-wide initiatives to enhance patient care and operational efficiency.

Working for our organisation

Why join the EOC Clinical Hub at East Midlands Ambulance Service NHS Trust?

Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a rangeof other great benefits too. We offer:

• Flexible approach to working patterns, we understand the importance of a work life balance and have a wide selection of rotas for part-time and full-time staff.
• Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
• We are a uniformed service and uniform will be provided.
• Expert training and support from our dedicated in-house clinical education team.
• Opportunities for research participation, career progression and ongoing development.
• Regular shift pattern with scheduled meal breaks.
• Enrolment into the NHS Pension Scheme.
• Occupational Health support along with an Employee Assistance Programme.
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• Cycle to work scheme up to £3500.
• An exceptional place to work to provide high-quality emergency care to save lives and make a difference to people with life-threatening illnesses or injuries.
• A first-class employer, promoting equality, diversity and inclusion of our employees.
• Free on-site car parking

Detailed job description and main responsibilities

Please see the job description.

The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time. Patient Safety is a key priority for the Trust.

It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.

This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement.

Person specification

Qualifications and Experience

• 3 years Post-Registration Clinical Experience
• Evidence of ongoing CPD
• 2 years in urgent/emergency care or telephone assessment setting
• Registered nurse or paramedic
• Experience in clinical telephone consultation
• Experience in using triage tools (e.g., PaCCS, NHS Pathways)
• Undertake studies up to Level 7 (e.g., patient assessment modules)

The East Midlands has a lot to offer:

Making a Difference

Action Packed Roles

Support and Belonging

Accessibility

If you have any accessibility requirements at any point during the recruitment process, then please contact the recruiting manager.

If you haven’t heard back from us within eight weeks of the closing date please consider your application unsuccessful.

Due to the high volume of applications received we are unable to provide updates on the progress of applications and only successful candidates at shortlisting stage will be contacted, regrettably feedback will not be provided. If you are unsuccessful at this stage please refer back to the job description, person specification and advertised requirements for ways to improve your future applications.

Internal candidates applying for vacancies must have completed their probationary period (stated within your contract) at point of application.

East Midlands Ambulance Service NHS Trust is an equal opportunities and Disability Confident employer,committed to ensuring equality of opportunity. We actively encourage interest from across our diverse communities. Black and Minority Ethnic staff are currently under-represented within our workforce, and we welcome applications from within these communities.

We are keen to promote a positive work-life balance. We recognise the importance of being able to spend quality time with family and friends and to engage in your own personal interests outside of work, which alongside work helps us to lead healthy and fulfilling lives. We are committed to embedding the NHS People Promise to support colleagues to work flexibly in a way that works for our patients, for us and for you. Many of our staff already work flexibly in many different ways, including job share, part-time or other flexible working patterns. Please talk openly to us at interview about flexible working opportunities. In addition, if a role is advertised as home based, we remain committed to supporting flexibility around workplace locations, so please talk to us about the options available to you. If it works for our service, we will do our best to make it work for you.

At EMAS we believe that our culture should be built upon our core values and that our behaviour should reflect these. Our values – respect, integrity, contribution, teamwork and compassion - underpin everything we do – how we deliver our services and how we work with each other. We believe that it’s our people who make EMAS what it is.

Our Vision -Respondingto patient needs in the right way,developingour organisation to become outstanding for patients and staff, andcollaboratingto improve wider healthcare.

Please note we reserve the right to withdraw this vacancy if an internal member of staff on our redeployment register expresses an interest and is successful for this vacancy, or if a sufficient number of applications is received.

Please be aware if you are applying for a Frontline role, an Enhanced DBS clearance check will be required, and depending on the nature of other non-patient facing roles this check may also be required if offered a position with EMAS (Al l spent and unspent convictions must declared).

If you are not part of the update service, you will be liable for the payment and this will be deducted from your first months’ salary. The current cost of an enhanced DBS check is £55.38.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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