Operational Support Assistant

Housing Quality Network; Yeovil; On-site; GBP 21,000 - 25,000; Full time

Job summary

Housing Quality Network in Yeovil is seeking an Operational Support Assistant to join our welcoming Operational Support Team. You will be based in our Yeovil office and handle a varied range of customer queries, with full training provided.

Your day-to-day will include administration tasks, assisting customers with payments and setting up direct debits, welcoming visitors at reception, and managing calls and emails.

Qualifications

• Experience of face to face customer service.
• Attention to detail and accuracy in administration.
• Strong teamwork and ability to adapt to varied tasks.

Responsibilities

• Provide administration support to the business.
• Assist customers with payments and setting up direct debits.
• Welcome visitors at reception, answer calls and respond to emails.

Skills

Customer service

Communication skills

Teamwork

Job description

We’re delighted to be recruiting for a new Operational Support Assistant to join our vibrant Operational Support Team where you’ll be based in our Yeovil office.

No day is ever the same and our Contact Centre is no different. We’ll provide you with the full training and ongoing support to make sure you’re equipped to deal with the wide variety of customer queries our teams handle and so you can keep growing professionally.

Your day to day include administration support to the business, supporting customers with payments and setting up direct debits, helping customers in our reception and taking calls and responding to emails.

We’re looking for someone with a passion for helping customers and solving their problems. Experience of face to face customer service, an eye for detail and excellent team work is essential.