Operational Support Assistant

Langdons; Bridgwater; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Annual pay review

Company sick pay

Long Service Bonus Payments

Free inhouse job specific training and

Opportunities for career relevant/appp

Free onsite parking

Free eye tests up to £25

Free tea/coffee/milk

Office/Warehouse to wheels scheme

Relaxed working environment

Employee Assistance Programme

Staff Discount Scheme

Job summary

STEF Langdons are seeking an Operational Support Assistant to join the Bridgwater team on a full-time, permanent basis. The role runs Monday to Friday, 09:00-15:00, with a salary of £20,018.86 per annum.

Based in Bridgwater, you will support delivery/collection coordination, bookings, stock checks, and liaison with Warehouse and Transport colleagues to resolve issues and keep customers informed.

Qualifications

• Level 3 Customer Service or equivalent.
• IT literate in Microsoft Office and able to compile, analyse and interpret relevant data.
• Experience liaising with customers and delivering exceptional customer service.
• Office-based experience involving transport operations or knowledge of the logistics industry.

Responsibilities

• Responds to all customer enquiries and ensures they are aware of delivery and collection arrangements, including any changes via phone, email or portal.
• Books incoming jobs onto company systems and allocates them to relevant depots, raising disputes and ensuring follow-up actions.
• Works closely with Warehouse and Transport colleagues and customers to identify discrepancies in stock movements and keep customers informed of progress.
• Provide cover for the Transport Team where required.
• Process customer emails and action amendments in the system.
• Handle various mailboxes and respond in a timely manner.
• Ensure all company systems are updated accurately and on a timely basis with relevant paperwork.
• Investigate and resolve pre- and post-departure customer escalations.
• Communicate effectively with internal and external stakeholders, keeping them informed.
• Adopt a diplomatic approach to problem resolution in a fast-paced environment.
• Deal with transport bookings and queries.

Skills

Customer service

IT literacy

Communication

Logistics knowledge

Education

Level 3 Customer Service or equivalent

Tools

Microsoft Office

Job description

Do you strive to deliver exceptional customer service every time?

Do you have experience of working in a fast paced, office environment?

If so, our Operational Support Assistant role is the role for you!

Here at STEF Langdons, we have an amazing opportunity for a Operational Support Assistant to join the team based in Bridgwater. You will be working on a full time, permanent basis, working Monday to Friday 09:00 -15:00 and in return, you will receive a highly competitive salary of £20,018.86 per annum.

About us

Whether it's fresh consignments or frozen goods we have it covered! STEF Langdons can deliver to almost any location in the UK or Ireland within 24 hours. We have 12 depots and over 375 lorries carrying chilled and frozen food all over the country. We're the only company providing a 24-hour service of this kind, and we're very good at it.

STEF Langdons are proud to be an equal opportunities employer, treating all applicants equitably and ensuring all recruitment is based on merit. However, we particularly welcome applications from the following groups as they are underrepresented in our industry: Women, LGBT+, and Black, Asian, and Minority Ethnic applicants.

What’s in it for you

• Annual pay review
• Company sick pay
• Long Service Bonus Payments
• Free inhouse job specific training and development
• Opportunity for career relevant apprenticeships
• Free onsite parking
• Free eye tests up to £25
• Free tea/coffee/milk
• Office/Warehouse to wheels scheme
• Relaxed working environment
• Employee Assistance Programme
• Staff Discount Scheme

What you’ll be doing as our Operational Support Assistant

• Responds to all customer enquiries and ensure they are made aware of delivery and collection arrangements, including any unanticipated changes via phone, email or portal
• Books incoming jobs onto company systems and allocates them to relevant depots, raising any disputes where identified and ensuring any follow-up action is taken
• Works closely with Warehouse and Transport colleagues and customers to identify any discrepancies in stock movements and ensure customers are informed and updated of progress
• Provide cover for the Transport Team where required
• Process customer emails and action amendments in system
• Handle various mailboxes and respond in timely manner.
• Ensure all company systems are updated accurately and on a timely basis and relevant paperwork is in place
• Investigating and solving pre and post departure customer escalations
• Communicate effectively with internal and external stakeholders, ensuring they are kept informed and updated.
• Adopt a diplomatic approach to problem resolution and will be comfortable working in a fast paced working environment.
• Dealing with transport bookings and queries

What qualifications and experience are we looking for in our Operational Support Assistant

• Level 3 Customer Service or equivalent
• IT literate in Microsoft Office packages and have the ability to compile, analyse and interpret relevant data
• Experience of liaising with customers and demonstrates an understanding of exceptional customer service
• Office-based experience involving transport operations or good knowledge of the logistics industry

What skills are we looking for in our Operational Support Assistant

• Ability to use initiative and to be so organised that key tasks can be completed fully and on time.
• Ability to work to fluid targets and deadlines
• Proven verbal and written communication skills
• Proven arithmetic skills
• Should be happy working with a team
• Flexibility with the ability to multi task
• Strong attention to detail

If you would like any information about any of the opportunities at STEF Langdons please contact [e-mail].