Customer-Driven Logistics Support Specialist

Langdons; Bridgwater; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Annual pay review

Company sick pay

Long Service Bonus Payments

Free inhouse job specific training and

Opportunities for career relevant/appp

Free onsite parking

Free eye tests up to £25

Free tea/coffee/milk

Office/Warehouse to wheels scheme

Relaxed working environment

Employee Assistance Programme

Staff Discount Scheme

Job summary

STEF Langdons are seeking an Operational Support Assistant to join the Bridgwater team on a full-time, permanent basis. The role runs Monday to Friday, 09:00-15:00, with a salary of £20,018.86 per annum.

Based in Bridgwater, you will support delivery/collection coordination, bookings, stock checks, and liaison with Warehouse and Transport colleagues to resolve issues and keep customers informed.

Qualifications

• Level 3 Customer Service or equivalent.
• IT literate in Microsoft Office and able to compile, analyse and interpret relevant data.
• Experience liaising with customers and delivering exceptional customer service.
• Office-based experience involving transport operations or knowledge of the logistics industry.

Responsibilities

• Responds to all customer enquiries and ensures they are aware of delivery and collection arrangements, including any changes via phone, email or portal.
• Books incoming jobs onto company systems and allocates them to relevant depots, raising disputes and ensuring follow-up actions.
• Works closely with Warehouse and Transport colleagues and customers to identify discrepancies in stock movements and keep customers informed of progress.
• Provide cover for the Transport Team where required.
• Process customer emails and action amendments in the system.
• Handle various mailboxes and respond in a timely manner.
• Ensure all company systems are updated accurately and on a timely basis with relevant paperwork.
• Investigate and resolve pre- and post-departure customer escalations.
• Communicate effectively with internal and external stakeholders, keeping them informed.
• Adopt a diplomatic approach to problem resolution in a fast-paced environment.
• Deal with transport bookings and queries.

Skills

Customer service

IT literacy

Communication

Logistics knowledge

Education

Level 3 Customer Service or equivalent

Tools

Microsoft Office

Job description

STEF Langdons are seeking an Operational Support Assistant to join the Bridgwater team on a full-time, permanent basis. The role runs Monday to Friday, 09:00-15:00, with a salary of £20,018.86 per annum.

Based in Bridgwater, you will support delivery/collection coordination, bookings, stock checks, and liaison with Warehouse and Transport colleagues to resolve issues and keep customers informed.