Operational Shift Coordinator

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 26,000 - 30,000; Full time

Job summary

An exciting opportunity has arisen for an Operational Shift Coordinator in a leading NHS Trust. This role involves overseeing the operational delivery of care services, managing staff, and ensuring efficient patient care. The position offers a supportive environment with a commitment to staff development and work-life balance. You will be part of a dynamic multi-disciplinary team, providing essential rehabilitation services to patients in their homes. If you are passionate about making a difference in healthcare and possess strong management and communication skills, this role is perfect for you. Join us in delivering high-quality care and support to our community.

Benefits

Career development opportunities

Flexible working

Good annual leave

Pension schemes

Health and wellbeing packages

Financial support systems

Qualifications

• Strong understanding of Microsoft Office required.
• Experience in managing staff and meeting deadlines is essential.

Responsibilities

• Oversee operational delivery and coordinate staff on duty.
• Maintain patient lists and manage individual care requirements.

Skills

Management of staff

Meeting tight deadlines

Service development/improvement

Excellent communication skills

Teamwork and independence

Prioritization of workload

Interpersonal and negotiation skills

Knowledge of NHS systems

Education

GCSE level 4/C or above in English and Maths

Tools

Microsoft Office

Job description

Main area Integrated Community Care Grade NHS AfC: Band 4 Contract Fixed term: 12 months (Full Time) Hours

• Full time
• Other

37.5 hours per week (Rota basis from 6am to 10pm (10-Hour Shifts)) Job ref 190-8661-DIR-A

Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Northern General Hospital Town Sheffield Salary £26,530 - £29,114 pa/pro rata for part time staff Salary period Yearly Closing 16/02/2025 23:59

Operational Shift Coordinator

NHS AfC: Band 4

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems.

Job overview

An exciting opportunity has arisen in Active Recovery CICS (Community Intermediate Care Service) as one of four new Operational Shift Coordinator positions. You will oversee the operational delivery of a range of planning and administrative functions and coordinate the staff on duty.

Active Recovery CICS (Community Intermediate Care Service) provides care and clinical support to patients at home, to avoid hospital admission or facilitate early discharge from hospital. Active Recovery CICS is a multi-disciplinary team providing short-term intensive rehabilitation/ reablement following a holistic assessment by generic assessors. Active Recovery CICS is a city-wide service providing rehabilitation to adult patients within their own homes.

Applicants must demonstrate a strong understanding of the full Microsoft Office package in order to be successful. You will be expected to cover shifts on a Rota basis from 6am to 10pm, 365 days a year including weekends and Bank Holidays.

Main duties of the job

• Live co-ordination of the shift to include live changes to the planning schedule
• Maintain live list of patients and their requirements
• Manage tasks effecting individual patient care requirements and implement changes in a timely manner
• Support operational plans to deliver efficient, effective, and innovative service
• Assist the Active Recovery Management Team to deliver the service to meet the agreed aims and objectives.
• Maintain staff capacity effectively and efficiently to meet the demands of the service.
• To work on a rota basis ensuring cover is provided Monday to Sunday 6am – 10pm to support staff and maintain the service delivery.
• Provide supervision and operational support to all administrative staff on shift

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

This vacancy is advertised on a fixed term contract basis for a period of 12 months due to the post being recruited as part of a limited term project within the Trust.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Education and Qualifications

• GCSE level 4/C or above in English and Maths or equivalent qualification/ Experience

Skills and Knowledge

• Experience of managing staff
• Experience of working to and meeting multiple tight deadlines
• Experience of proactive involvement in service development/improvement
• Ability to motivate influence, persuade and direct across all grades and disciplines of staff
• Excellent communication skills – oral and written, tact and diplomacy
• Ability to work as part of a team, and also independently on own initiative
• Ability to prioritise own workload
• Effective interpersonal and negotiation skills
• Knowledge and experience of using NHS systems

Experience

• Significant experience of working in the NHS or other large, complex organisation
• Evidence of Managing/leading people/staff Experience of working with data and/or databases
• Use of Microsoft Office including Word, Excel, Access, PowerPoint

Attributes

• Knowledge of NHS systems and processes.

Knowledge

• Understanding of administrative processes and procedures
• Basic understanding of patient access policies

Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.

When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.

Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.