Operations Team Lead

Indie Campers; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Indie Campers is seeking a passionate travel enthusiast for a customer service role in their Manchester depot. The position involves managing reservations, supervising a team, and ensuring the fleet's maintenance. Ideal candidates are organized, reliable, and have a background in tourism or hospitality. Join a fast-growing company with opportunities for career development and exciting perks like free road trips.

Benefits

Career development opportunities

Continuous training and coaching

Performance and Referral Bonuses

Free Road Trips

Qualifications

• Experience in Tourism, Hospitality, Retail, or Rent-a-car is desirable.
• Fluency in English is mandatory.
• Valid driver's license and confidence to drive a campervan.

Responsibilities

• Handle incoming reservations and coordinate team activities.
• Train, supervise, and coach team members.
• Maintain campervans and manage logistics.

Skills

Customer Service

Problem Solving

Organization

Job description

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

We're looking for travel enthusiasts with a passion for guest service for our depot in Manchester - Rochdale . You'll be the face of our company, reporting directly to the Branch and Regional Operations Manager - UKI, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.

WHAT WILL YOU WORK ON?

• Handle incoming reservations, organize and perform vehicle check-ins and check-outs, and coordinate the team's activities;
• Training, supervising, and coaching your team;
• Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition;
• Control workforce planning, manage inventory, local suppliers and cleaning services;
• Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;
• Assisting in reselling campervans, preparing and showing them to prospective buyers

WHO ARE WE LOOKING FOR?

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
• You're fluent in English (mandatory);
• You're eligible to work in the UK, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
• You're available to work on weekends and public holidays;
• You're a responsible person who takes their work seriously and can be relied upon;
• You're well-organised and you're good at solving problems.

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania.

Are you ready to Go Indie?