Operational Service Assistant

Mid Cheshire Hospitals NHS Foundation Trust; Northwich; On-site; GBP 21,000 - 25,000; Full time

Job summary

Mid Cheshire Hospitals NHS Foundation Trust in Northwich is seeking an enthusiastic Operational Service Assistant to join the Northwich Care Community. You will provide comprehensive administrative support to community services, manage calls and referrals and support clinical staff within the Care Community Team.

You will work with the Care Community Co-Ordinator, exercise initiative, and use NHS IT systems as needed to ensure timely and efficient service delivery for patients and families in

Qualifications

• Administrative support experience
• Good communication and IT skills
• Familiarity with NHS IT systems (EMIS, DCS/Meditech) advantageous

Responsibilities

• Provide comprehensive administrative support to the Specialist Services within the Care Community Team, including managing calls and referrals and supporting clinical staff.
• Support the Care Community Co-Ordinator to liaise with internal and external services regarding appointments and multi-disciplinary meetings.
• Exercise own judgement on queries and escalate as needed to other team members depending on urgency.
• Build and maintain constructive relationships within the department and with external partners to improve service efficiency.
• Be conversant with electronic systems for correspondence and obtain information from intranet/internet when requested.
• Provide information to parents/carers following agreed guidelines where appropriate.
• Support audits, reports and activity measurement, including managing databases and presenting results.
• Carry out other duties as requested by the senior/Line Manager, within competency.

Job description

We are looking for an enthusiastic, motivated Operational Service Assistant to join our dynamic and forward thinking Northwich Care Community. As a Integrated Care Community, we are proud of the transformation work we have already achieved in order to establish the "Right Professional, Right Place, Right Time" approach. Our HUB team are a friendly and supportive administration team who work with community services teams managing direct and indirect patient referrals, enquiries, appointments, supplies and ordering. The Operational Service Assistant will provide comprehensive, quality, confidential administrative support to the Community Services within the Northwich Care Community including managing calls, referrals and supporting the clinical staff. They will be expected to organise their own workload whilst being supported by the Care Community Co-Ordinator, ensuring that an efficient service is provided to the population of the CCICP's Care Communities. It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive of other colleagues within the team. Knowledge of NHS IT systems including EMIS and DCS/Meditech are advantageous, confident communication and IT skills are a must. Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008. We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health. The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal. During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives. At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues. See attached job description for full details:

• To provide comprehensive administrative support to the Specialist Services within the Care Community Team including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community.
• To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings.
• Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency.
• Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals.
• Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so.
• Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate.
• Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results.
• To carry out other responsibilities / duties at the request of the senior / Line Manager, according to the job holder's competency to do so.