Operational Service Assistant: Northwich Care Community

Mcht; Northwich; Remote; GBP 26,000 - 27,000; Part time

Job summary

Mid Cheshire Hospitals NHS Foundation Trust is seeking an Operational Service Assistant for Northwich Care Community. This part-time role (22.5 hours per week) is Band 3 on a fixed-term contract for 18 months, based at Verdin House Victoria Infirmary, Northwich.

The post involves delivering comprehensive administrative support to community services, managing calls, referrals, and assisting clinical staff, while working under the Care Community Co-ordinator.

Qualifications

• 5 GCSEs grade C or equivalent. Must include English.
• Proficient in Microsoft applications including Outlook, Word, Excel and PowerPoint.
• Knowledge of medical terminology
• Level 3 Business Admin or Team Leading Qualification

Responsibilities

• Provide comprehensive administrative support to the Specialist Services within the Care Community Team, including managing calls, referrals and supporting clinical staff.
• Support the Care Community Co-ordinator to liaise with internal/external services and teams regarding appointments and multidisciplinary meetings.
• Exercise own judgement on queries and when to involve other team members with appropriate urgency.
• Build and maintain constructive relationships within the department and externally to improve service efficiency.
• Be conversant with required electronic systems for correspondence and obtain information from intranet/internet as requested.
• Provide information to parents/carers following agreed guidelines where appropriate.
• Support audits, reports and activity measurement, including databases and presenting results.
• Carry out other responsibilities at the request of the senior/Line Manager based on competency.

Skills

Verbal and written communication

Prioritisation

Interpersonal skills

Time management

Change management

Education

GCSEs including English

ECDL or equivalent

Level 3 Business Admin or Team Leading Qualification

Tools

Microsoft Office

Job description

Operational Service Assistant: Northwich Care Community

Band 3

Main area Administration Grade Band 3 Contract Fixed term: 18 months (FTC) Hours Part time - 22.5 hours per week Job ref 412-COMM-8048801-A

Site Verdin House Victoria Infirmary Town Northwich Salary £25,760 - £27,476 pa pro rata Salary period Yearly Closing 22/10/2026 23:59

Job overview

We are looking for an enthusiastic, motivated Operational Service Assistant to join our dynamic and forward thinking Northwich Care Community. As a Integrated Care Community, we are proud of the transformation work we have already achieved in order to establish the “Right Professional, Right Place, Right Time” approach.

Our HUB team are a friendly and supportive administration team who work with community services teams managing direct and indirect patient referrals, enquiries, appointments, supplies and ordering.

Main duties of the job

The Operational Service Assistant will provide comprehensive, quality, confidential administrative support to the Community Services within the Northwich Care Community including managing calls, referrals and supporting the clinical staff. They will be expected to organise their own workload whilst being supported by the Care Community Co-Ordinator, ensuring that an efficient service is provided to the population of the CCICP’s Care Communities.

It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive of other colleagues within the team. Knowledge of NHS IT systems including EMIS and DCS/Meditech are advantageous, confident communication and IT skills are a must.

Working for our organisation

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

Detailed job description and main responsibilities

See attached job description for full details:

• To provide comprehensive administrative support to the Specialist Services within the Care Community Team including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community.
• To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings.
• Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency.
• Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals.
• Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so.
• Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate.
• Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results.
• To carry out other responsibilities / duties at the request of the senior / Line Manager, according to the job holder’s competency to do so.

Person specification

Qualifications

• 5 GCSEs grade C or equivalent. Must include English.
• Proficient in Microsoft applications including Outlook, Word, Excel and PowerPoint.
• ECDL or equivalent
• Knowledge of medical terminology
• Level 3 Business Admin or Team Leading Qualification

Experience

• Knowledge of confidentiality in accordance with Data Protection Act and national/local guidelines
• Understanding of health records/waiting lists
• Understanding of computer systems used by the department

skills and knowledge

• Excellent verbal and written communication skills
• Ability to prioritise own workload
• Good interpersonal skills
• Excellent time management and organisational skills
• Proactively manage change

Key Messages

We are a forces-friendly employers.

Candidates should ensure that all submissions and interactions reflect the candidate’s own skills, experience, and understanding. Any use of AI that compromises the integrity, fairness, or authenticity of the recruitment process may result in disqualification from consideration, withdrawal of offer, or dismissal if this these circumstances come to light post hire.

Candidates that require sponsorship to work in the UK are strongly advised to check the Government website for up-to-date information about whether the role they are applying for (incl. offered salary) is eligible.

Please let us know if you require an adjustment to our recruitment process and we'll be happy to discuss this with you.

We actively promote flexible working so please discuss any requirements you may have with us.

Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.

All correspondence will be sent via the email address you have registered as your TRAC account.Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.

Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.

You are required to pay for a DBS disclosure where the post requires one, and we encourage applicants to join and remain registered with the DBS update service.

We do not reimburse travel to interview expenses.

Employer certification / accreditation badges

Name Victoria Spencer-Sloan Job title Northwich Care Community Operational Manager Email address [e-mail] Telephone number 01606 564134

If you have problems applying, contact

Address Leighton Hospital
Middlewich Road
Crewe
Cheshire
CW1 4QJ
Telephone [e-mail]