Care Coordinator

Haslington Surgery; Crewe; Vor Ort; GBP 26.000 - 32.000; Teilzeit

Zusammenfassung

Haslington Surgery is seeking a motivated Care Coordinator to support patient case management and liaison with community health services. You will work closely with clinical and admin teams to deliver coordinated care, including managing referrals, patient queries, and MDT coordination.

The role requires strong organisational and interpersonal skills, with experience in healthcare administration and IT systems. Hours are 24 hours per week across Tue–Fri with flexible workload expectations.

Qualifikationen

• NVQ Level 3 or equivalent knowledge in office procedures.
• Experience in a patient-focused environment.
• Experience with a wide range of administrative systems and software.
• Experience in planning and organising complex meetings/agendas.
• Experience using IT systems and data analysis.
• Excellent verbal and written communication skills.
• Ability to work on own initiative and manage workload to deadlines.
• Demonstrates cooperative teamwork and understanding of other professionals' roles.
• Commitment to equality and confidentiality.

Aufgaben

• Support admin team with urgent and non-urgent referrals.
• Manage patient home visit request book.
• Act as first point of contact for patient complaints.
• Prioritize clinical team workload with management.
• Use IT packages to contact patients.
• Process patient records.
• Arrange clinical meetings and provide minutes.
• Maintain patient information boards and screens.
• Coordinate and navigate across health and care services with link workers.
• Support MDT coordination.

Kenntnisse

Excellent verbal–written skills

Excellent interpersonal skills

Ability to handle complex information

Kindness and compassion

Positive, can-do attitude

Good time keeping

Ausbildung

NVQ Level 3 or equivalent in office procedures

Tools

SystemOne / EMIS Web

Jobbeschreibung

Job summary

An exciting opportunity has arisen to work within Haslington Surgery. We are seeking a motivated, innovative Care Coordinator, ideally with recent experience of the same role, in a Primary Care setting, or a good knowledge and understanding of clinical I.T. systems, having worked in a similar health care role. You will work closely with the clinical and administration teams to help and support the ongoing patient case management. This will involve linking Haslington Surgery with a range of Community Health Services. You will support the Haslington Surgery team to deliver effective, co-ordinated care to all patients. Your role will involve working proactively, with one other Care Coordinator, driving service delivery.

We are looking for someone who is hardworking, organised with great interpersonal skills who will be committed to delivering the highest quality of care for our Surgery. If you have what it takes and have the experience we would like to hear from you.

Working hours: Tuesday 14:00-18:30; Weds 14:00-18:30, Thursday 10:30-18:30; Friday 10:30-18:30.

Working hours: 24 hrs/ week.

Main duties of the job

• To support the admin team with Urgent and Non urgent referrals.
• Involvement in patient tasks and email responses.
• Management of the patient Home Visit request book.
• Act as Patient Complaint first point of contact.
• Work closely with the management team, to prioritise clinical team workload.
• To make effective use of the Clinical Team appointments book, contacting patients using all IT packages.
• Processing of patient records.
• Arranging clinical meetings and providing meeting minutes.
• Taking ownership of patient information boards and screens.

About us

Haslington Surgery is a two Partner practice, located in a small village in Cheshire. We have two salaried GP's, four Nurses and one GPA. This is supported by a Practice Manager and Senior Receptionist working with a small administration and reception team. We form part of the local SMASH PCN group of Surgeries, working together to focus on local patient care and to deliver local services.

Together we are a friendly team who work closely and meet on a regular basis to promote continuous learning and professional development for all.

We are supportive of stretch and challenge, of all team members and roles.

More recently we have been involved with the training of new Nurses, with the Cheshire and Merseyside training hub.

Our patient population is rapidly expanding, due to new housing developments in the local area, and we are currently in the process of extending the surgery to meet these needs.

Job responsibilities

Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care.

Support patients to utilise decision aids in preparation for a shared decision-making conversation.

Holistically bring together all of a persons identified care and support needs, and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person.

Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.

Support people to take up training and employment, and to access appropriate benefits where eligible.

Support people to understand their level of knowledge, skills and confidence (their Activation level) when engaging with their health and wellbeing, including through the use of the Patient Activation Measure.

Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level.

Explore and assist people to access personal health budgets where appropriate.

Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals.

Support the coordination and delivery of MDTs.

Qualifications

Essential

• NVQ Level 3 or equivalent level of knowledge in office procedures
• Experience of working under own direction
• Experience in a patient focused environment
• Evidence of experience in wide range of administrative systems and software programmes
• Experience of planning and organising complex meetings/agendas
• Evidence of working with IT systems
• Evidence of ability to support collation and analysis of data
• Excellent verbal and written skills
• Ability to provide and receive complex information
• Excellent interpersonal skills
• Demonstrable ability to show kindness and compassion
• Demonstrate ability to reflect and learn from situations
• Identifies difficulties as challenges and works with others to identify solutions
• Demonstrates co-operative team working and awareness of the roles of other professionals
• Able to work on own initiative, organising and prioritising own workload to set deadlines
• Ability to adapt and change approach as circumstance dictates
• Persistence and ability to keep going in difficult situations and with complex and uncertain pieces of work
• Understanding of and commitment to equality of opportunity and good working relationships
• An ability to maintain confidentiality and trust
• Can do attitude, able to maintain positivity in the face of adversity
• Good time keeping

Desirable

• Experience of supporting service improvement
• Previous experience in NHS, Primary Care, Local Authority role
• Experience of using a medical software package e.g. SystemOne and EMIS Web
• Proven track record of effective use of networking and influencing skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.