Operational Resource Planner

Diamond Blaque HR Solutions; West Bridgford; On-site; GBP 24,000 - 30,000; Full time

Job summary

Diamond Blaque HR Solutions seeks a capable scheduling administrator to coordinate workloads and appointments for a busy public-sector repair service.

You will allocate jobs to trade colleagues, monitor KPIs and maintain records, ensuring timely responses to tenants and stakeholders. The role emphasizes strong communication and data accuracy in a busy environment.

Qualifications

• Experience in scheduling, planning, administration or resource coordination.
• Confident using office systems and Microsoft Office.
• Strong communication skills across phone, email and face-to-face contact.
• Ability to work to deadlines, manage priorities and maintain accurate records.

Responsibilities

• Schedule appointments, diaries and workloads.
• Allocate jobs to trade colleagues and contractors.
• Monitor deadlines, service standards and KPIs.
• Maintain accurate records across office systems.
• Respond to tenant and stakeholder queries.
• Resolve scheduling issues and escape where needed.

Skills

Scheduling experience

Education

NVQ Level 2 in Business Administration, Customer Service, ICT

Tools

Microsoft Office

Job description

The Role

You will schedule daily workloads, manage appointments, allocate jobs to trades colleagues and contractors, update records and support a professional service for tenants and stakeholders.

Key Responsibilities

• Schedule appointments, diaries and workloads.
• Allocate jobs to trade colleagues and contractors.
• Monitor deadlines, service standards and KPIs.
• Maintain accurate records across office systems.
• Respond to tenant and stakeholder queries.
• Resolve scheduling issues and escape where needed.

Essential Criteria

• Previous scheduling, planning, administration or resource coordination experience.
• Confident using office systems and Microsoft Office.
• Strong communication skills across phone, email and face-to-face contact.
• Ability to work to deadlines, manage priorities and maintain accurate records.
• NVQ Level 2 in Business Administration, Customer Service, ICT, or equivalent experience.
• Available to work 8:00am to 4:00pm, with occasional 9:30am to 5:30pm shifts.

Desirable Criteria

• Awareness of housing or repair services.
• Strong diary management and prioritisation skills.
• Experience supporting value-for-money service delivery.

This is a great opportunity to join a busy public-sector repair service and use your planning, scheduling, and customer service skills.

We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.