Operational Planner

Lanes Group PLC; Bradford; On-site; GBP 25,000 - 30,000; Full time

Job summary

Lanes Group plc in Bradford, West Yorkshire, is seeking an Operational Planner to coordinate and schedule work for Field Operatives, ensuring the right job reaches the right person at the right time. The role supports efficient service delivery and customer experience.

The ideal candidate will have planning/scheduling experience, strong attention to detail, and confident decision-making in time-pressured environments. Excel proficiency and clear communication are essential.

Qualifications

• Experience in a planning or scheduling role, preferably within utilities or a similar operational environment.
• Strong attention to detail and the ability to manage multiple priorities at pace.
• Confidence making decisions in time-pressured situations.
• Good working knowledge of Microsoft Office, particularly Excel.
• Clear communication skills and the ability to work effectively with a wide range of stakeholders.

Responsibilities

• Plan preventive, planned, and reactive maintenance in line with contractual SLAs, taking a Right First Time approach while maximising productivity and efficient travel routes.
• Monitor non-completions throughout the day and proactively plan top-up work to meet daily completion targets.
• Work closely with supervisors, stores, and field teams to ensure jobs are planned and completed effectively.
• Respond to customer enquiries with confidence, taking ownership and seeing issues through to resolution.
• Build strong, collaborative relationships with operational colleagues and key stakeholders.
• Maintain accurate and timely data within works management systems, ensuring issues are logged, tracked, and escalated where needed.
• Support continuous improvement by improving data quality and identifying opportunities to enhance planning and scheduling processes.
• Take part in internal and external meetings and contribute positively to team discussions and change initiatives.

Skills

Planning & Scheduling

Attention to detail

Time management

Communication skills

Stakeholder management

Tools

Excel

Scheduling software

Job description

Operational Planner

Location: Bradford, Yorkshire

Salary: £27,500

Hours: 37.5 hours a week, Monday - Friday
Company: Lanes Group

Make a real impact, every day

We’re looking for an Operational Planner to join our fast‑paced and supportive Planning team in Bradford. This is a great opportunity for someone who enjoys problem‑solving, working with people, and keeping operations running smoothly – all while delivering an excellent experience for our customers.

At Lanes Group, you’ll play a vital role in supporting our field teams, helping us deliver innovative operational solutions for one of our key clients and contributing to their AMP8 objectives.

About the role

Working closely with the Planning Team Leader and a team of experienced planners, you’ll be responsible for coordinating and scheduling work for our Field Operatives, ensuring the right job gets to the right person at the right time.

This is a varied and dynamic role where no two days are the same, ideal for someone who thrives in a busy environment and enjoys making decisions that directly impact service delivery.

What you’ll be doing

As an Operational Planner, you will:

• Plan preventive, planned, and reactive maintenance in line with contractual SLAs, taking a Right First Time approach while maximising productivity and efficient travel routes
• Monitor non‑completions throughout the day and proactively plan top‑up work to meet daily completion targetsWork closely with supervisors, stores, and field teams to ensure jobs are planned and completed effectively
• Respond to customer enquiries with confidence, taking ownership and seeing issues through to resolution
• Build strong, collaborative relationships with operational colleagues and key stakeholders
• Maintain accurate and timely data within works management systems, ensuring issues are logged, tracked, and escalated where needed
• Support continuous improvement by improving data quality and identifying opportunities to enhance planning and scheduling processes
• Take part in internal and external meetings and contribute positively to team discussions and change initiatives

What we’re looking for

We’re keen to hear from people who bring enthusiasm, organisation, and a customer‑first mindset. Ideally, you’ll have:

• Experience in a planning or scheduling role, preferably within utilities or a similar operational environment
• Strong attention to detail and the ability to manage multiple priorities at pace
• Confidence making decisions in time‑pressured situations
• Good working knowledge of Microsoft Office, particularly Excel
• Clear communication skills and the ability to work effectively with a wide range of stakeholders

Experience inreactive wastewater network maintenance, scheduling software, customer access planning, or traffic management is advantageous – but not essential. We’re happy to support development in these areas.

Why join Lanes Group?

• Be part of a collaborative and supportive planning team
• Work on meaningful projects that directly impact customers and communities
• Develop your skills within a growing business and a critical industry
• Contribute ideas, improve processes, and help shape how we work

This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.

The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.

Lanes - https://www.lanesgroup.com/#our_group Lanes I - https://lanes-infra.com/ SUS - https://sus.co.uk/ Clearflow - https://www.clearflowltd.com/ AQS - https://aqsenvironmentalsolutions.ie/

We are an equal opportunities employer and welcome applications from under-represented members of the community.

Strictly no agencies please

LAN