Operational Planner – Utilities & Field Scheduling

Lanes Group PLC; Bradford; On-site; GBP 25,000 - 30,000; Full time

Job summary

Lanes Group plc in Bradford, West Yorkshire, is seeking an Operational Planner to coordinate and schedule work for Field Operatives, ensuring the right job reaches the right person at the right time. The role supports efficient service delivery and customer experience.

The ideal candidate will have planning/scheduling experience, strong attention to detail, and confident decision-making in time-pressured environments. Excel proficiency and clear communication are essential.

Qualifications

• Experience in a planning or scheduling role, preferably within utilities or a similar operational environment.
• Strong attention to detail and the ability to manage multiple priorities at pace.
• Confidence making decisions in time-pressured situations.
• Good working knowledge of Microsoft Office, particularly Excel.
• Clear communication skills and the ability to work effectively with a wide range of stakeholders.

Responsibilities

• Plan preventive, planned, and reactive maintenance in line with contractual SLAs, taking a Right First Time approach while maximising productivity and efficient travel routes.
• Monitor non-completions throughout the day and proactively plan top-up work to meet daily completion targets.
• Work closely with supervisors, stores, and field teams to ensure jobs are planned and completed effectively.
• Respond to customer enquiries with confidence, taking ownership and seeing issues through to resolution.
• Build strong, collaborative relationships with operational colleagues and key stakeholders.
• Maintain accurate and timely data within works management systems, ensuring issues are logged, tracked, and escalated where needed.
• Support continuous improvement by improving data quality and identifying opportunities to enhance planning and scheduling processes.
• Take part in internal and external meetings and contribute positively to team discussions and change initiatives.

Skills

Planning & Scheduling

Attention to detail

Time management

Communication skills

Stakeholder management

Tools

Excel

Scheduling software

Job description

Lanes Group plc in Bradford, West Yorkshire, is seeking an Operational Planner to coordinate and schedule work for Field Operatives, ensuring the right job reaches the right person at the right time. The role supports efficient service delivery and customer experience.

The ideal candidate will have planning/scheduling experience, strong attention to detail, and confident decision-making in time-pressured environments. Excel proficiency and clear communication are essential.