Planned Maintenance Team Manager

Lanes Group; Slough; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

24 days annual leave

Health cash plan

Onsite parking

Auto-enrolment pension

Friendly working environment

Personal learning & development

Job summary

Lanes Group in Slough is seeking a Team Manager – Planned Maintenance to lead a team of approximately six Proactive Operations Planners and deliver safe, high-quality planning and customer service.

You will drive performance, develop capability, manage client relationships with Thames Water, and ensure activities meet contractual requirements and business objectives. This permanent, full-time role offers 37.5 hours per week with a salary of £32,000–£36,000 depending on experience.

Qualifications

• Previous experience in a team leadership or management role in operations, planning or maintenance.
• Strong people-management and leadership skills with ability to motivate and develop a team.
• Excellent organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Strong communication and interpersonal skills, with the confidence to work with colleagues, field teams and senior stakeholders.
• The ability to analyse performance, identify trends and implement improvements.
• Experience of working to operational targets, KPIs or service-level requirements.
• Good IT skills and confidence using planning, scheduling or operational systems.

Responsibilities

• Set clear expectations, monitor performance and support the development of team members to ensure consistently high standards of planning and customer service.
• Oversee the planning of all operational crews, ensuring work is planned to the required standard and supports the achievement of agreed completion and productivity targets.
• Work closely with other Planning Managers to maximise productivity, resource utilisation and efficiency across the planning desk.
• Work closely with Technical Specialists and Thames Water.
• Liaise with Field Management teams to monitor engineer performance, productivity and operational delivery, identifying areas for improvement where required.
• Build and maintain effective working relationships with internal stakeholders, field teams, technical specialists and the Thames Water client.

Skills

Team leadership

People management

Communication

Organisation

Organisational skills

Analytical thinking

KPI management

Stakeholder management

Tools

Planning software

Job description

Team Manager

At Lanes Group, nothing is more important than the health, safety and wellbeing of our people, our customers and the communities we serve. As one of the UK's leading infrastructure delivery partners, we employ around 5,000 talented people across a nationwide network of depots and operational locations, delivering annual revenues in excess of £650 million.

We provide essential infrastructure, drainage, wastewater and utility services to many of the UK's leading organisations, including a significant number of FTSE 100 and FTSE 250 companies. Our success is built on the expertise of our people, our commitment to doing things safely and professionally, and our focus on delivering outstanding service every day.

Team Manager – Planned Maintenance

We are looking for an experienced Team Manager with strong leadership skills to lead a team of approximately six Proactive Operations Planners.

You will be responsible for providing effective leadership, direction and support to the planning team, ensuring that all activities are delivered efficiently, safely and to a high standard. You will play a key role in ensuring that the team’s work positively reflects both Lanes Group and our client, Thames Water.

The successful candidate will be confident in managing people, driving performance, developing team capability and maintaining strong client relationships. You will ensure that operational activities are effectively planned and delivered in line with business objectives, contractual requirements and client expectations.

Location: Customer Solution Centre, Slough, Berkshire
Job Type: Permanent, full-time
Hours: Monday to Friday, 37.5 hours per week
Salary: £32,000–£36,000 per annum, depending on experience

Benefits

• 24 days' annual leave, plus bank holidays
• Health cash plan
• Onsite parking
• Auto-enrolment pension scheme
• Friendly and supportive working environment
• Personal learning and development opportunities

Key Responsibilities

• Set clear expectations, monitor performance and support the development of team members to ensure consistently high standards of planning and customer service.
• Oversee the planning of all operational crews, ensuring work is planned to the required standard and supports the achievement of agreed completion and productivity targets.
• Work closely with other Planning Managers to maximise productivity, resource utilisation and efficiency across the planning desk.
• Work closely with Technical Specialists and Thames Water.
• Liaise with Field Management teams to monitor engineer performance, productivity and operational delivery, identifying areas for improvement where required.
• Build and maintain effective working relationships with internal stakeholders, field teams, technical specialists and the Thames Water client.

The ideal candidate will have:

• Previous experience in a team leadership or management role, preferably within an operational, planning or maintenance environment.
• Strong people-management and leadership skills, with the ability to motivate and develop a team.
• Excellent organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Strong communication and interpersonal skills, with the confidence to work with colleagues, field teams and senior stakeholders.
• The ability to analyse performance, identify trends and implement improvements.
• Experience of working to operational targets, KPIs or service-level requirements.
• Good IT skills and confidence using planning, scheduling or operational systems.

This is an excellent opportunity for an experienced planner or team leader looking to take the next step in their career and play a key role in the successful delivery of planned maintenance services for a major client.

You will have the opportunity to lead and develop a team, improve operational processes and make a direct contribution to the performance and customer service delivered by Lanes Group and its partnership with Thames Water.

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.

Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.