Operations Scheduler

Lanes Group; Woolpit; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension scheme

Death in service

23–24 days holiday

Job summary

The Lanes Group is seeking an Operations Scheduler to coordinate jetting works across the Anglian Water network. You will ensure field teams are deployed efficiently and customer issues are addressed promptly within tight timeframes.

Responsibilities include developing schedules, routing optimization, and proactive communication with operations and customers. Strong planning, communication, and problem-solving skills are essential for delivering reliable wastewater services.

Qualifications

• Experience in scheduling/planning or coordination roles.
• Customer service focus and drive to deliver great experiences.
• Familiarity with wastewater network operations is desirable.
• Excellent organisation in a fast-paced environment.
• Confident using scheduling/work management systems.
• Strong communication and relationship-building abilities.
• Proactive mindset with adaptability to change.
• Team player capable of supporting colleagues.

Responsibilities

• Coordinate and schedule all planned jetting operations across the wastewater network.
• Develop and maintain efficient jetting schedules with optimal routing and resources.
• Monitor progress and update internal systems; communicate with field operatives.
• Provide updates to internal teams and customers; manage access and service impacts.
• Adjust schedules in response to conditions, resources, or network needs.
• Ensure alignment with asset management, safety, and regulatory standards.
• Create, document, and close jobs; raise follow-on tasks as needed.
• Foster a customer-first approach and professional delivery of jetting works.
• Coach field teams on scheduling expectations and best practices.

Skills

Scheduling expertise

Planning & coordination

Customer service

Communication skills

Multitasking

Problem solving

Proactive mindset

Team player

Tools

Scheduling systems

Work management

Job description

Operations Scheduler- Anglian Water Network

We are seeking a skilled and proactive Operations Scheduler to join our team, supporting the delivery of essential wastewater services on our Anglian Water network.

What We Offer

• Up to £35,000 per annum dependent on experience
• Mon-Fri 7am - 5pm. 47.5 Hours a week.
• 24 Days holiday
• Pension scheme
• Death in service
• Ongoing training and professional development
• Opportunity to work with a leading water utility network

About The Role

This role is central to the coordination of our Jetting Operations works, ensuring that field teams are deployed efficiently and that all customer issues – from blockages to pollution incidents – are responded to within tight timeframes.

As a Operations Scheduler, You Will

• Coordinate and schedule all planned Jetting operations across the wastewater network, including routine sewer maintenance, capacity management, and support for planned engineering or maintenance activities.
• Develop and maintain efficient jetting operations schedules, ensuring optimal routing and resource allocation based on job priority, geographic area, and tanker availability to reduce travel time and operational costs.
• Monitor the delivery of planned jetting operations works throughout the day, updating internal systems and maintaining live communication with field operatives to track progress and manage any schedule changes.
• Liaise with internal teams and customers to provide updates of planned jetting activities, ensuring access arrangements and potential service impacts are clearly communicated and managed.
• Adjust schedules in response to changing operational conditions, resource availability, or network requirements, maintaining continuity and performance against KPIs.
• Work closely with Operational Management and Compliance Teams to ensure jetting works support wider asset management and maintenance programmes effectively and safely.
• Ensure accurate job creation, documentation, and closure within internal systems, including raising follow-on activities or compliance checks where necessary to meet regulatory standards.
• Champion a customer-first approach, ensuring that all planned jetting activities are delivered with professionalism, minimal disruption, and in line with Anglian Water's Customer Vision.
• Support and coach field teams and drivers on scheduling expectations and procedures, helping to foster a shared understanding of service priorities and best practice execution.

About You

• Previous experience in a scheduling, planning, or coordination role, ideally in utilities or field services.
• Strong understanding of customer service principles and a passion for delivering excellent experiences.
• Familiarity with wastewater network operations or related environmental/emergency response scenarios is desirable.
• Excellent organisational and multitasking skills in a fast-paced, dynamic environment.
• Confident using scheduling and work management systems
• Strong communication and relationship-building abilities.
• A proactive mindset with the ability to problem-solve and adapt quickly to changing circumstances.
• A team player who contributes to a positive working culture and high-performing teams.

About The Lanes Group

The Lanes Group are the UK's largest independent provider of water and wastewater solutions and services, we play a vital role in always maintaining the seamless operations of the nation’s water systems. Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer.

We are an equal opportunities employer and welcome applications from under-represented members of the community.

Strictly no agencies please