Operational Manager

The Methodist Church in Britain; England; Remote; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Flexible working

Home or remote working

Compressed hours

Job summary

Merton Lodge Surgery is recruiting an Operational Manager to run the practice day to day. The role covers workforce management, HR, service delivery, patient access, performance and quality improvement, with flexible, home or remote working and compressed hours.

You will lead a small management team, oversee staff development and audits, coordinate training and ensure safe, efficient service delivery across reception, clinical and admin functions.

Qualifications

• Significant senior healthcare management experience
• Experience managing teams and service delivery
• Excellent organisational and problem-solving abilities

Responsibilities

• Lead the day-to-day operational management of the practice, delivering services safely and efficiently
• Manage staff performance, attendance, employee relations and disciplinaries
• Lead recruitment, onboarding and induction for all staff
• Oversee reception and administration teams, rotas, staffing and leave
• Monitor appointment capacity, patient demand and access arrangements
• Translate strategic objectives into operational plans and monitor performance
• Lead complaints management and share learning across managers, team leads and clinicians
• Coordinate training, appraisals, personal development and succession planning
• Lead audits, action plans, quality improvement and service redesign projects
• Manage premises issues, health and safety, and infection prevention and control
• Coordinate emergency preparedness and business continuity arrangements
• Share the practice management team role with the Business Manager, covering workforce planning, CQC preparation, QOF delivery and the quarterly PPG

Job description

Merton Lodge Surgery, a rural dispensing GP practice with around 7,000 patients, is recruiting an Operational Manager to run the practice day to day. The role covers workforce management, HR, service delivery, patient access, performance and staff development, alongside complaints and quality improvement work. It is a collaborative leadership post, sharing the practice management team with a Business Manager, and offers flexible working, home or remote working and compressed hours. Fit depends on significant senior healthcare management experience and SystmOne skills.

What the job involves

• Lead the day-to-day operational management of the practice, delivering services safely and efficiently
• Manage staff performance, attendance, employee relations and disciplinaries
• Lead recruitment, onboarding and induction for all staff
• Oversee reception and administration teams, rotas, staffing and leave
• Monitor appointment capacity, patient demand and access arrangements
• Translate strategic objectives into operational plans and monitor performance
• Lead complaints management and share learning across managers, team leads and clinicians
• Coordinate training, appraisals, personal development and succession planning
• Lead audits, action plans, quality improvement and service redesign projects
• Manage premises issues, health and safety, and infection prevention and control
• Coordinate emergency preparedness and business continuity arrangements
• Share the practice management team role with the Business Manager, covering workforce planning, CQC preparation, QOF delivery and the quarterly PPG

What’s required

Qualifications

• Educated to GCSE level or equivalent
• Management qualification or equivalent experience

Experience

• Significant senior management experience within healthcare
• Experience managing teams and service deliveryExcellent organisational and problem-solving abilities

Skills & knowledge

• Excellent written and oral communication
• Strong IT skills
• Strong leadership and people management skills
• SystmOne user skills
• Effective time management, planning and organising
• Works well as a team member and autonomously

Nice to have

• ILM, CMI or equivalent leadership qualification
• Leadership accreditation or IGPM accreditation
• Experience in General Practice management

What’s offered

• Flexible working
• Home or remote working
• Compressed hours