Operations Manager | Merton Lodge Surgery

Lincolnshire LMC Ltd; Alford; Hybrid; GBP 50,000 - 80,000; Full time

Benefits offered by this job

Attractive salary

Flexible work

Supportive partnership

Established team

High-achieving practice

Collaborative structure

Professional development

Make a difference

Job summary

Merton Lodge Surgery in Alford, Lincolnshire, is seeking an Operational Manager to lead day-to-day running, workforce management and service delivery within a supportive team.

You'll work with the Business Manager to shape the practice's future, balancing a busy healthcare environment with staff development, HR processes and patient access, with flexible four-day or five-day patterns and one home-working day.

Qualifications

• Experience in healthcare management, ideally within General Practice.
• Strong leadership and people management skills.
• Sound understanding of HR processes and workforce management.
• Approachable, proactive and confident in supporting and developing teams.

Responsibilities

• Lead day-to-day running of the practice and workforce management.
• Oversee HR, service delivery, patient access and operational performance.
• Support staff development and collaborate with the Business Manager and Partners.
• Help shape the future of the practice within the new collaborative leadership structure.
• Balance the demands of a busy healthcare environment with a positive, supportive approach.

Skills

Leadership

People management

Healthcare management

HR processes

Problem-solving

Education

Management qualification

IGPM accreditation

Job description

Merton Lodge Surgery | Alford, Lincolnshire

Salary: Attractive and competitive salary, details available on enquiry
Hours: Ideally 4 days per week, 9:00am-5:00pm, with flexibility available
Working Arrangements: One protected home-working day per week

An Exciting Opportunity to Join Our Leadership Team!

Merton Lodge Surgery is looking for an enthusiastic, motivated and forward-thinking Operational Manager to join our established and supportive team.

We are a well-established, high-performing rural dispensing GP practice in the heart of Alford, Lincolnshire, caring for approximately 7,000 patients. With a strong reputation, consistently high QOF achievement and a CQC rating of Good, we are proud of the services we deliver and the dedicated team behind them.

We have an experienced team of departmental line managers, a supportive and progressive partnership, and a shared commitment to delivering excellent patient care while creating a positive and collaborative working environment.

As part of an exciting development of our management structure, we are introducing a collaborative leadership model, bringing together an Operational Manager and Business Manager to work alongside our partners and wider team.

About the Role

This is an excellent opportunity for an experienced healthcare manager, or an ambitious individual looking to take the next step in their management career.

The Operational Manager will take the lead on the day-to-day running of the practice, with responsibility for workforce management, HR, service delivery, patient access, operational performance and staff development.

Working closely with the Business Manager, partners and departmental managers, you will play a key role in supporting our teams, improving processes and helping shape the future of the practice.

Who Are We Looking For?

We are looking for someone who:

• Has strong leadership, organisational and people management skills.
• Has experience in healthcare management, ideally within General Practice.
• Has a sound understanding of HR processes and workforce management.
• Is approachable, proactive and confident in supporting and developing teams.
• Enjoys problem-solving, improving services and working collaboratively.
• Can balance the demands of a busy healthcare environment with a positive, supportive approach.

A relevant management qualification, leadership accreditation or IGPM accreditation would be advantageous, although we equally value practical experience, enthusiasm and the right approach to leadership.

Flexible Working, Collaboration and Wellbeing

We recognise that effective leadership requires the right support, a healthy work-life balance and the opportunity to work collaboratively.

Our new management structure has been designed to promote shared responsibility, professional development, staff wellbeing and sustainable workloads, ensuring our managers have the time and support to lead effectively.

This is an opportunity to be part of a shared management structure, where the Operational Manager and Business Manager work at an equal level, both reporting directly to the Partners. Whilst each role has clearly defined responsibilities, both managers will work closely together, sharing expertise, supporting one another and contributing to the continued success and development of the practice. This approach is designed to promote collaboration, shared responsibility and management wellbeing.

Our practice operates between 8:00am and 6:30pm, although we consider a working pattern of 9:00am-5:00pm across four days per week to be ideal for this position.

However, we recognise that flexibility means different things to different people. We are therefore very happy to consider alternative working days and hours, including a full-time, five-day working week, depending on the preferences of the successful candidate and the needs of the practice.

The position also offers one protected home-working day per week, providing dedicated time for planning, administration and management responsibilities away from the demands of the busy practice environment.

We welcome open discussions about working arrangements and are keen to find a mutually beneficial balance that supports both the individual and the organisation.

Why Join Merton Lodge Surgery?

• An attractive and competitive salary.
• Flexible working arrangements, with four or five days considered.
• A supportive, approachable and forward-thinking partnership.
• An established and experienced team of departmental managers.
• A strong, stable and high-achieving practice.
• A collaborative management structure with clearly defined responsibilities.
• Opportunities for professional development and career progression.
• The opportunity to make a genuine difference to staff wellbeing, service delivery and patient care.