Operational Change Product Owner: Onboarding & KYC

96 Morgan Stanley UK Ltd; Manchester; On-site; GBP 70,000 - 110,000; Full time

Job summary

Morgan Stanley is seeking an Operational Change Product Owner to shape and deliver changes across Onboarding and KYC within a global banking environment. You will work with Operations, Technology, Compliance and Risk to improve how onboarding and KYC processes are designed, delivered and embedded.

You will own the product roadmap, translate requirements into clear user stories and acceptance criteria, and drive end-to-end delivery with a strong emphasis on automation, efficiency and risk

Qualifications

• Strong experience in operational change, product ownership, transformation, or delivery within financial services.
• Good understanding of Onboarding and KYC, AML, client lifecycle processes.
• Proactive, delivery-focused mindset with ability to challenge and move work forward.
• Strong communication skills to engage senior stakeholders and align teams.
• Ownership mindset and practical delivery experience valued.

Responsibilities

• Own and shape the product roadmap for onboarding and KYC changes.
• Prioritise outcomes using data, insights and stakeholder feedback.
• Act as a connector across Operations, Technology, Compliance, Risk and senior stakeholders.
• Translate complex requirements into clear outcomes and delivery plans.
• Build alignment and momentum across a broad stakeholder group.
• Drive end-to-end delivery with pace and quality outcomes.
• Prioritise backlog by customer impact, risk, regulatory timelines and value.
• Identify opportunities to simplify onboarding and KYC workflows and reduce manual effort.
• Deliver scalable, sustainable solutions for a connected change ecosystem.
• Champion continuous improvement, automation, and practical innovation.
• Maintain alignment with AML, KYC, sanctions screening and monitoring standards.
• Embed risk controls into product design with risk/compliance teams.

Skills

Operational change

Product ownership

Business analysis

Transformation

Delivery focus

Job description

Morgan Stanley is seeking an Operational Change Product Owner to shape and deliver changes across Onboarding and KYC within a global banking environment. You will work with Operations, Technology, Compliance and Risk to improve how onboarding and KYC processes are designed, delivered and embedded.

You will own the product roadmap, translate requirements into clear user stories and acceptance criteria, and drive end-to-end delivery with a strong emphasis on automation, efficiency and risk