Onboarding & KYC Change Product Owner

Morgan Stanley; Glasgow; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Flexible working

Job summary

Morgan Stanley seeks a driven Operational Change Product Owner to shape and deliver change across onboarding and KYC in a global banking environment. You will partner with Operations, Technology, Compliance and Risk to improve design, delivery, and embedding of processes.

You’ll translate complex requirements into actionable tasks, drive delivery with pace, and prioritise the backlog by impact, risk and value, while championing continuous improvement and controls.

Qualifications

• Experience in operational change, product ownership, business analysis, transformation or delivery within financial services.
• Understanding onboarding, KYC, AML and client lifecycle processes is advantageous.
• A proactive, go-getter mindset with strong stakeholder engagement and delivery focus.

Responsibilities

• Lead the product roadmap for onboarding and KYC operational change.
• Collaborate with Operations, Technology, Compliance and Risk to align priorities.
• Translate needs into clear requirements, user stories, and acceptance criteria.
• Drive end-to-end delivery with pace and quality.
• Identify opportunities to simplify workflows and embed controls.

Skills

Operational change

Product ownership

Business analysis

Transformation

Delivery

Education

Relevant business/operations/finance qualifications

Job description

Morgan Stanley seeks a driven Operational Change Product Owner to shape and deliver change across onboarding and KYC in a global banking environment. You will partner with Operations, Technology, Compliance and Risk to improve design, delivery, and embedding of processes.

You’ll translate complex requirements into actionable tasks, drive delivery with pace, and prioritise the backlog by impact, risk and value, while championing continuous improvement and controls.