Senior KYC & Onboarding Expert (EMEA)

Morgan-Stanley; Glasgow; On-site; GBP 120,000 - 150,000; Full time

Job summary

Morgan Stanley is seeking a Director for the EMEA KYC Refresh team in Glasgow to lead regulatory onboarding and periodic KYC reviews. The role focuses on AML/KYC subject-matter expertise, policy adherence, and ensuring timely, compliant delivery across multiple business units.

You will drive capacity planning, risk management, and collaboration with Global Financial Crimes, Legal, Compliance, and other Operations teams to maintain high service levels and data integrity.

Qualifications

• Extensive client service skills with a background in KYC/AML.
• Proven experience leading teams in a regulated environment.
• Strong stakeholder management across multiple business units.

Responsibilities

• Support Clients with periodic KYC reviews in the EMEA region.
• Act as SME on AML/KYC matters and ensure policy adherence.
• Lead change initiatives and drive capacity planning to meet SLAs.
• Coordinate with Global Financial Crimes, Legal, Compliance and other Ops teams.
• Build strong relationships with Lines of Business and Audit to ensure risk controls.

Skills

Leadership

KYC/ AML

Client service

Stakeholder management

Coaching/mentoring

Team motivation

Communication

Data analysis

Education

Bachelor’s degree in business or related field

Tools

Microsoft Excel

PowerPoint

Job description

Morgan Stanley is seeking a Director for the EMEA KYC Refresh team in Glasgow to lead regulatory onboarding and periodic KYC reviews. The role focuses on AML/KYC subject-matter expertise, policy adherence, and ensuring timely, compliant delivery across multiple business units.

You will drive capacity planning, risk management, and collaboration with Global Financial Crimes, Legal, Compliance, and other Operations teams to maintain high service levels and data integrity.