Operation Manager

THE UPPER HOUSE PTE. LTD.; Penarth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-known restaurant chain is seeking an Operations Manager to oversee daily operations at their location in Penarth, UK. The role requires strong leadership and organizational skills, alongside 3-5 years of experience in hospitality management. Responsibilities include managing staff, ensuring compliance with health standards, and monitoring financial activities to drive performance. Ideal candidates should have a Bachelor's degree in a relevant field and be proficient in restaurant management software. Flexible working hours are expected.

Qualifications

• 3-5 years of experience in restaurant operations or hospitality management.
• Proficient in understanding food and beverage industry trends.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Support daily restaurant operations to ensure efficiency.
• Assist in recruiting, training, and mentoring staff.
• Address customer feedback promptly to ensure satisfaction.
• Manage inventory levels to avoid shortages.
• Monitor financial operations and prepare performance reports.
• Ensure compliance with health and safety standards.
• Plan and execute special events.

Skills

Leadership skills

Organizational skills

Communication skills

Interpersonal abilities

Education

Bachelor’s degree in Economics, Hospitality Management, Business Administration, or related field

Tools

Restaurant management software

Microsoft Office Suite

Job description

Location: The Upper House Grill and Bar (Funan)

Key Responsibilities

1. Operational Management: Support the Operations Manager in overseeing daily restaurant operations to ensure efficiency and exceptional service. Monitor all departments, including kitchen, service, and bar, to maintain smooth coordination and high performance.
2. Staff Supervision and Training: Assist in recruiting, training, and mentoring staff to deliver excellent service and maintain operational standards. Schedule shifts and manage employee performance, ensuring compliance with company policies.
3. Customer Experience: Address customer concerns and feedback promptly to ensure satisfaction and loyalty. Uphold and enhance the restaurant\'s reputation by maintaining a welcoming and professional atmosphere.
4. Inventory and Resource Management: Assist in managing inventory levels, including food, beverages, and supplies, to avoid shortages or overstocking. Collaborate with suppliers to ensure timely delivery of high-quality ingredients and materials.
5. Financial Oversight: Monitor daily financial operations, including cash flow, budgets, and expense management. Prepare and analyze sales and performance reports to identify trends and areas for improvement.
6. Health and Safety Compliance: Ensure compliance with all health, safety, and sanitation standards. Regularly inspect the premises and equipment to maintain a clean and safe environment.
7. Event Coordination: Assist in planning and executing special events, promotions, and private bookings to drive revenue and attract customers.
8. Problem Solving: Act as a point of contact for operational issues and resolve them effectively in the absence of the Operations Manager.

Requirements

• Bachelor’s degree in Economics, Hospitality Management, Business Administration, Arts or a related field (preferred).
• 3-5 years of experience in restaurant operations or hospitality management.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in restaurant management software and Microsoft Office Suite.
• Knowledge of food and beverage industry trends and operational best practices.

Preferred Qualifications

• Experience in managing upscale dining establishments.
• Familiarity with Burmese, Thai, and grill-and-bar cuisine operations.
• Ability to work flexible hours, including evenings, weekends, and holidays.