OOH Veterinary Patient Care Assistant

CVS Group UK; Danesford; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Staff discount on Veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Recognition and support programmes

Job summary

CVS Vets is seeking an OOH Veterinary Patient Care Assistant to support our RVNs and Vets in a Bridgnorth practice. Join a busy team focused on delivering high-quality care with a patient-first approach.

The role involves nursing care, animal handling, monitoring patients, and supporting reception during busy periods. You will work 26.83 hours per week with a 7 days on/14 days off pattern, showing flexibility and teamwork in a veterinary environment.

Qualifications

• Experience in customer-facing roles with professional conduct.
• Strong communication skills and ability to empathize with clients.
• Experience in patient care, including feeding, cleaning and nursing.
• Desire to work in a veterinary setting and support clinical teams.

Responsibilities

• Provide nursing care to veterinary patients.
• Assist Vets and Nurses with animal handling.
• Walk, feed, and clean patients.
• Prepare emergency and operating facilities as needed.
• Perform general cleaning and maintenance of facilities.
• Run internal lab samples as required.
• Answer emergency calls and support reception when needed.

Skills

Customer service

Communication

Empathy

Patient care

Teamwork

Job description

OOH Veterinary Patient Care Assistant.

Are you ready to put pets first? Join our team as our new

Role Details

Location: Unit 5, Chartwell Park, Bridgnorth, Shropshire, WV15 6AW

Contract: Annualised

Hours: 26.83 hours per week

Shift Pattern: Monday to Monday, 7 days on 14 days off, working 19.00 - 07.30

Salary: National Minimum Wage (£12.71 per hour for those aged 21 and over, £10.85 per hour for those aged between 18-20)

Discover Our Practice

Get a glimpse of what makes us special:

About CVS Vets

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It'sin our nature – to care, to support,to learnand to progress.That's what sets us apart at CVS Vets.

About The Role

The Patient Care Assistant position is crucial in any veterinary practice. You'll support our skilled RVN's and Vets in providing exceptional care to our patients.

Your Responsibilities Will Include

• Providing nursing care to our patients
• Assisting Vets and Nurses with animal handling
• Walking, feeding, and cleaning patients
• Preparing emergency and operating facilities
• Performing general cleaning and maintenance
• Running internal lab samples
• Answering emergency calls
• Supporting the reception team when needed, including booking appointments, answering calls, processing payments and ensuring that every client feels welcomed and valued

Who We're Looking For

• Skilled in customer service and public interaction
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Experienced in patient care, including feeding, cleaning, handling and nursing – this is essential!
• Preferably have experience in a veterinary environment, such as a practice or hospital
• Positive attitude and superior teamwork abilities

Our Offer To You

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage (£12.71 per hour for those aged 21 and over, £10.85 per hour for those aged between 18-20)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria. Applications from candidates requiring visa sponsorship will not be reviewed or progressed.