Onsite System Support Engineer – Brighton Tech Ops

William Reed; Brighton; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Generous annual leave

Long service holiday respect

Christmas office closure

Holiday purchase scheme

MeDay

Volunteering day

Enhanced pension contributions

Life assurance

Group Income Protection

Family-friendly policies

Health and wellbeing support

Disability Confident employer

Cycle to Work scheme

Electric Car scheme

Job summary

William Reed is seeking a System Support Engineer based in Brighton. This onsite role supports the Technical Operations team, diagnosing IT issues and ensuring smooth operation.

You will assist users with hardware and software problems, contribute to onboarding, and help improve support processes while collaborating across teams. The role requires strong communication and problem-solving skills and a proactive, team-oriented mindset.

Qualifications

• Experience in an office IT/support role is preferred.
• Strong knowledge of Windows/macOS environments and Microsoft 365 apps.
• Excellent communication, time management and documentation skills.

Responsibilities

• Provide 1st line IT support to users for hardware and software issues.
• Direct liaison with end users to resolve problems and improve satisfaction.
• Triages and escalates issues as needed within Tech Ops.
• Record support requests via phone and email and update SLAs.
• Use remote tools to assist users and resolve incidents.
• Induct new starters on systems and processes.
• Document IT procedures and contribute to cross-team projects.
• Occasionally travel to other UK offices for on-site support.

Skills

Windows 10/11

Microsoft 365

Outlook

Teams

Mac OS X

GDPR

Time management

Organisational skills

Communication

Teamwork

Tools

Remote desktop tools

Job description

William Reed is seeking a System Support Engineer based in Brighton. This onsite role supports the Technical Operations team, diagnosing IT issues and ensuring smooth operation.

You will assist users with hardware and software problems, contribute to onboarding, and help improve support processes while collaborating across teams. The role requires strong communication and problem-solving skills and a proactive, team-oriented mindset.