Onsite Support

Hayley Dexis; Burton upon Trent, Lichfield; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company vehicle

23 days annual leave

Life assurance (x2 salary)

Healthcare schemes

Company pension scheme

Wellness programmes

Uniform and PPE provided

Training through Hayley Academy

Job summary

Hayley Dexis in Burton and Lichfield is seeking an Onsite Support professional to join a compact team. You will act as a liaison between the Burton branch and the Onsite Management Team, attend site leadership meetings, and cover holidays or absences across the stores team.

Using your knowledge of engineering consumables and ERP systems, you will identify improvement opportunities, connect with category experts, and pursue tender opportunities in new areas while staying KPI-focused and

Qualifications

• Excellent sales drive and commercial acumen.
• Experience in MRO industry or similar crossover is beneficial.
• Experience in stores management procurement is ideal but not essential.
• Ability to communicate effectively with individuals across various levels and collaborate with customer engineering teams.
• Full driving licence is essential.
• Proficiency with Microsoft Office.
• Ability to prioritise workload and work as part of a team.

Responsibilities

• Act as a key liaison between the Burton branch and the Onsite Management Team and participate in site leadership meetings.
• Escalation point for the stores team and cover holidays/absences as needed.
• Identify improvement opportunities for customers by connecting Hayley’s category experts and driving value and tender opportunities in new category areas.
• Track KPIs and monitor performance in collaboration with the branch team; ERP system knowledge is essential.
• Contribute to housekeeping and site cleanliness and support health, safety and wellbeing initiatives.
• Be a true all-rounder with a sales orientated outlook and support stores team in supplying parts in new areas.

Skills

Sales-driven

Commercial acumen

MRO industry experience

Stores procurement experience

Communication across levels

Full driving licence

Microsoft Office

Team player

Tools

ERP systems

Job description

Job Type: Permanent

Location: Burton and Lichfield

Hours: 40 hours per week

Competitive Salary & Benefits

At Hayley Dexis we ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do.

We are entering an exciting period of growth and our 1300 people, doing things the Hayley Way along with industry leading customer service are central to our success.

We re excited to offer a brilliant opportunity for an Onsite Support person working at our customer sites in both Burton and Lichfield.

About the Onsite Support role:

A new role to the team, as our Onsite Support person, you ll use your commercial acumen to identify opportunities that bring benefits to both the customer and Hayley.

This role acts as a key liaison between our Branch team in Burton and the Onsite Management Team. You ll be involved in meetings with the site leadership team, act as an escalation point for our stores team and help to cover any holidays or absences across our team.

You ll use your knowledge of engineering consumables and parts to identify improvement opportunities for the customer, connecting Hayley s category experts to help drive value and opportunities to tender in new category areas.

You ll be hot on your KPI s and know where we are tracking against our targets in conjunction with the branch team. Excellent knowledge of ERP systems is essential.

We are a small team with a desire to drive customer service excellence for our client, you ll need to be a team player, from ensuring the site is tidy, to jumping into supporting the stores team to identifying an opportunity where we can supply parts in a new area.

This is a great role for someone who is a true allrounder, that loves to get stuck in, who is driven with a sales orientated outlook.

Finally, housekeeping and site cleanliness is everyone s responsibility as well as Health, safety and wellbeing.

What we re looking for in our Onsite Support person:

• Excellent sales style drive and commercial acumen.
• Experience within the MRO (Maintenance, Repair & Operations) industry or similar crossover experience would be greatly beneficial.
• Experience working in stores management procurement would be ideal, however not essential.
• Ability to communicate effectively with individuals across various levels within the organisation is essential, as the role requires direct collaboration with the customer engineering team.
• Full driving licence is essential.
• Customer-focused, driven to provide consistently high levels of service.
• Basic computer skills, including experience in using Microsoft Office.
• Able to prioritise workload and work as a part of a team.

What you ll get in return:

• Company vehicle.
• From 23 days annual leave (plus public/bank holidays)
• Life assurance cover (x2 salary)
• Invitation to healthcare schemes
• Company pension scheme
• Wellness programmes
• Uniform and PPE provided
• Training and development provided through our own Hayley Academy

What to expect from our recruitment process:

1. Initial screening
2. Microsoft Teams interview with our Talent Acquisition Advisor
3. Face to face interview either in-person or Microsoft Teams
4. Decision outcome

We ll close this role on 27th September, but may do so earlier if we receive strong interest so don t miss out.

A final note

Not sure you tick every box? Please don t let that stop you from applying.

Need any reasonable adjustments? Just give our talent acquisition team a shout.

Any questions on your mind? Please reach out to us at (url removed)