Onsite Support

Hayley Dexis; Ashby-de-la-Zouch; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Company vehicle

23 days annual leave

Life assurance

Healthcare schemes

Company pension

Wellness programmes

Uniform and PPE provided

Training and development through Hayle

Job summary

Hayley Dexis is seeking an Onsite Support professional to service customer sites in Burton and Lichfield, combining commercial insight with hands-on support. You will act as a bridge between the Burton branch and the Onsite Management Team, driving improvements and tender opportunities.

The role demands strong ERP knowledge, a KPI-driven mindset, and team collaboration. A full driving licence is essential, with duties spanning site upkeep, procurement support, and customer-focused service.

Qualifications

• Experience within the MRO industry or similar crossover experience is advantageous.
• Experience in stores management procurement is helpful but not essential.
• Full driving licence is essential.
• Ability to communicate effectively with individuals across various levels within the organisation is essential, as the role requires direct collaboration with the customer engineering team.

Responsibilities

• Identify opportunities that bring benefits to both the customer and Hayley.
• Act as liaison between the Burton branch and the Onsite Management Team.
• Participate in site leadership meetings and cover holidays/absences as needed.
• Leverage knowledge of engineering consumables to drive value and tender opportunities in new areas.
• Monitor KPI performance with the branch team; ensure site health and safety.

Skills

Sales drive

Commercial acumen

Communication

Team player

Prioritization

Customer focus

Tools

Microsoft Office

Job description

Job Type: Permanent

Location: Burton and Lichfield

Hours: 40 hours per week

Competitive Salary & Benefits

At Hayley Dexis we’ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do.

We are entering an exciting period of growth and our 1300 people, doing things the “Hayley Way” along with industry leading customer service are central to our success.

We’re excited to offer a brilliant opportunity for an Onsite Support person working at our customer sites in both Burton and Lichfield.

About the Onsite Support role:

A new role to the team, as our Onsite Support person, you’ll use your commercial acumen to identify opportunities that bring benefits to both the customer and Hayley.

This role acts as a key liaison between our Branch team in Burton and the Onsite Management Team. You’ll be involved in meetings with the site leadership team, act as an escalation point for our stores team and help to cover any holidays or absences across our team.

You’ll use your knowledge of engineering consumables and parts to identify improvement opportunities for the customer, connecting Hayley’s category experts to help drive value and opportunities to tender in new category areas.

You’ll be hot on your KPI’s and know where we are tracking against our targets in conjunction with the branch team. Excellent knowledge of ERP systems is essential.

We are a small team with a desire to drive customer service excellence for our client, you’ll need to be a team player, from ensuring the site is tidy, to jumping into supporting the stores team to identifying an opportunity where we can supply parts in a new area.

This is a great role for someone who is a true allrounder, that loves to get stuck in, who is driven with a sales orientated outlook.

Finally, housekeeping and site cleanliness is everyone’s responsibility as well as Health, safety and wellbeing.

What we’re looking for in our Onsite Support person:

• Excellent sales style drive and commercial acumen.
• Experience within the MRO (Maintenance, Repair & Operations) industry or similar crossover experience would be greatly beneficial.
• Experience working in stores management procurement would be ideal, however not essential.
• Ability to communicate effectively with individuals across various levels within the organisation is essential, as the role requires direct collaboration with the customer engineering team.
• Full driving licence is essential.
• Customer-focused, driven to provide consistently high levels of service.
• Basic computer skills, including experience in using Microsoft Office.
• Able to prioritise workload and work as a part of a team.

What you’ll get in return:

• Company vehicle.
• From 23 days annual leave (plus public/bank holidays)
• Life assurance cover (x2 salary)
• Invitation to healthcare schemes
• Company pension scheme
• Wellness programmes
• Uniform and PPE provided
• Training and development provided through our own Hayley Academy

What to expect from our recruitment process:

• Initial screening
• Microsoft Teams interview with our Talent Acquisition Advisor
• Face to face interview either in-person or Microsoft Teams
• Decision outcome

We’ll close this role on 27th September, but may do so earlier if we receive strong interest so don’t miss out.