Onsite Short Courses Coordinator - Admin & Customer Care

TPP Recruitment; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

This University near Goodge Street seeks a temporary Short Courses Coordinator to start ASAP for approximately 3 months while recruitment continues. The role is on-site daily with occasional evening commitments and very occasional Saturday mornings as required by the programme.

You will support a busy short courses team, coordinating administration, customer service and resources to ensure high-quality course delivery and participant experience.

Qualifications

• Strong administration experience within a busy higher education environment.
• Excellent organisational skills and the ability to juggle multiple projects simultaneously.
• Exceptional attention to detail and accuracy.
• Excellent customer service skills with confidence communicating by phone, email and face to face.
• Strong IT skills, including Microsoft Office applications.
• The ability to learn and adapt to new systems quickly.
• Strong written and verbal communication skills.
• The ability to work independently whilst contributing positively as part of a team.
• A proactive and flexible approach, with the ability to respond effectively to changing priorities.

Responsibilities

• Act as a first point of contact for participant enquiries by email, telephone and in person.
• Deliver inductions for new participants and provide ongoing support throughout their learning journey.
• Prepare course documentation, participant information and communications ahead of programme delivery.
• Support tutors by preparing resources, including printing, formatting and photocopying course materials.
• Ensure all course preparation is completed accurately and on time before programme launch.
• Create and maintain participant records, enrolment information and supporting documentation.
• Coordinate room bookings, online meeting links and course resources to support programme delivery.
• Liaise with colleagues across departments to ensure a seamless participant experience.
• Support administrative, reporting and financial processes within the team.
• Deliver a consistently high standard of customer service and respond effectively to participant and tutor queries.

Skills

Administration

Organisational skills

Attention to detail

Customer service

Microsoft Office

Adaptability

Written & verbal communication

Independent working

Proactive & flexible

Tools

Microsoft Office

Job description

This University near Goodge Street seeks a temporary Short Courses Coordinator to start ASAP for approximately 3 months while recruitment continues. The role is on-site daily with occasional evening commitments and very occasional Saturday mornings as required by the programme.

You will support a busy short courses team, coordinating administration, customer service and resources to ensure high-quality course delivery and participant experience.