Operations Coordinator

Elizabeth School of London; Manchester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Annual leave (7.2 weeks)

Sick leave policy

Training and self-development opportunities

Grocery discounts

Cycle to work scheme

Investing and savings opportunities

Job summary

A Higher Education institution in Manchester seeks a full-time Office Administrator to support various administrative functions on campus. Responsibilities include managing correspondence, assisting students, and ensuring facility needs are met. Candidates should demonstrate strong organizational and communication skills, with experience in administration preferred. This role includes opportunities for training, grocery discounts, and a generous leave policy.

Qualifications

• Experience in office administration or related field is preferred.
• Ability to manage multiple tasks and prioritize effectively.
• Strong attention to detail and accuracy.

Responsibilities

• Ensure all correspondence is dealt with appropriately.
• Assist students to access online platforms and resolve queries.
• Facilitate finance enquiries with the Student Finance Team.

Skills

Organizational skills

Communication skills

Problem-solving

Team collaboration

Tools

Moodle

Microsoft Teams

Office 365

Job description

Hours: Full-Time, Monday to Friday, 9:00am - 5:00pm (with weekends availability if required)

About Us

Elizabeth School of London is a Higher Education (HE) provider committed to offering relevant, high-quality programmes in seven campuses across six cities in the UK located in London, Birmingham, Leeds, Leicester, Manchester and Northampton.

Responsibilities

Office Administration

• Ensure all correspondence is appropriately dealt with.
• Facilitate finance enquiries by students with our Student Finance Team.
• Report any problems with the building to the Landlord & Campus Manager.
• Order office supplies and provide refreshments, when needed.
• Support Director with administrative support when at the Campus.
• Collaborate with Student Support and Receptionists for different tasks.
• Ensure campus facilities, Health & Safety, and reporting.

Course Administration

• Handle initial admission enquiries to Campus and collect admission papers if handed in at Campus, and then pass to appropriate Department by collaborating with Student Support and other members of staff.
• Assist students to access online platform such as Moodle/VLE/Microsoft Teams/Office 365 and help to resolve queries, where possible.
• Ensure students are notified of timetables and timetables changes.
• Ensure student registers/attendance records are completed and submit to Campus Manager.
• Inform students about key dates such as assessment submissions and resubmissions.
• Keep records and send extenuating circumstances/suspension of studies to Head Office once ad-vised by Campus Leader.
• Ensure student records are properly maintained and alert Head Office with significant absence as directed by Campus Manager.
• Manage the loan and return facility at the library.
• Keep the record of books and keep the area organised.
• Inform Campus Manager, Tutor and Facilitators about new stock and losses.
• Provide admin support to Campus Manager and academic staff, where needed.

Site Administration

• Act as key holder and responsible for opening and closing of site. Ensure studying and teaching spaces are set up and tidy.
• Undertake appropriate training and development as required.

Other Duties

• Assisting with campus events, workshops, induction, and similar activities by coordinating catering, providing administrative support and being available to address any issues that may arise.
• Providing support services to all teams on Campus, catering to all their facility needs as well as day today requests.
• Ensuring all staff and students are well informed of all facilities matters.
• Collaborating with Campus security and safety personnel to ensure a safe and secure environment for students and staff.
• Conducting regular inspections of the building to promptly address any issues that arise.
• Assisting in the implementation of new procedures established by the Campus Manager and Campus Operational Manager.
• If required, provide monthly payroll reports to the HR Department.
• Be flexible and show initiative, you will be required to perform other related duties to meet the ongoing needs of ESL.
• Annual leave (7.2 weeks)
• Company Sick Policy.
• Statutory maternity/paternity pays.
• Training and self-development opportunities.
• Grocery discounts
• Cycle to work
• Investing and savings opportunities