Programme Coordinator

TPP Recruitment; City Of London; On-site; GBP 26,000 - 32,000; Full time

Job summary

This University, based near Goodge Street, is seeking a temporary Short Courses Coordinator to start ASAP for approximately 3 months while they appoint permanently. You will work onsite daily supporting a busy short courses team with administration, customer service and event coordination.

The role involves assisting tutors, preparing course materials, managing participant records, coordinating room bookings, and delivering a high standard of service to participants and stakeholders.

Qualifications

• Experience in a busy higher education environment is desirable.
• Excellent organisational skills with the ability to juggle multiple projects.
• Exceptional attention to detail and accuracy.
• Excellent customer service skills with confident communication by phone, email and in person.
• Strong IT skills, including Microsoft Office applications.
• Ability to learn and adapt to new systems quickly.
• Strong written and verbal communication skills.
• Ability to work independently while contributing to a team.
• Proactive and flexible approach to changing priorities.

Responsibilities

• Act as a first point of contact for participant enquiries by email, telephone and in person.
• Deliver inductions for new participants and provide ongoing support.
• Prepare course documentation, participant information and communications ahead of programme delivery.
• Support tutors by preparing resources, including printing, formatting and photocopying course materials.
• Ensure all course preparation is completed accurately and on time before programme launch.
• Create and maintain participant records, enrolment information and supporting documentation.
• Coordinate room bookings, online meeting links and course resources.
• Liaise with colleagues across departments to ensure a seamless participant experience.
• Support administrative, reporting and financial processes within the team.
• Deliver a consistently high standard of customer service and respond effectively to participant and tutor queries.

Skills

Administration

Organisational skills

Attention to detail

Customer service

Microsoft Office

Communication

Independent working

Adaptability

Tools

Microsoft Office

Job description

Are you a highly organised administrator who thrives in a busy, fast-paced environment? Do you enjoy delivering exceptional customer service, coordinating multiple priorities and ensuring everything runs smoothly behind the scenes?

This University, based near Goodge Street, are seeking a temporary Short Courses Coordinator to start ASAP for approx. 3 months whilst they look to appoint permanently to the role. Please note that you will need to on-site daily.

There will be occasional evening commitments (no later than 7.00pm) and very occasional Saturday morning working as required by the programme.

You will provide essential support to a busy short courses team during a period of recruitment. This is an excellent opportunity for someone who enjoys variety, takes pride in their attention to detail and can confidently manage competing demands whilst delivering a first-class experience for customers and stakeholders. The role supports the delivery of a broad programme of short courses and learning activities.

The Role

Working onsite as part of a collaborative team, you will be responsible for ensuring courses are fully prepared and delivered efficiently. You will support tutors, participants and internal stakeholders, helping to create a professional and welcoming learning environment. The position involves a combination of administration, customer service, operational coordination and resource management.

Key Responsibilities

• Act as a first point of contact for participant enquiries by email, telephone and in person.
• Deliver inductions for new participants and provide ongoing support throughout their learning journey.
• Prepare course documentation, participant information and communications ahead of programme delivery.
• Support tutors by preparing resources, including printing, formatting and photocopying course materials.
• Ensure all course preparation is completed accurately and on time before programme launch.
• Create and maintain participant records, enrolment information and supporting documentation.
• Coordinate room bookings, online meeting links and course resources to support programme delivery.
• Liaise with colleagues across departments to ensure a seamless participant experience.
• Support administrative, reporting and financial processes within the team.
• Deliver a consistently high standard of customer service and respond effectively to participant and tutor queries.

About You

We are looking for someone who can demonstrate:

• Strong administration experience within a busy higher education environment, ideally within programmes teams.
• Excellent organisational skills and the ability to juggle multiple projects simultaneously.
• Exceptional attention to detail and accuracy.
• Excellent customer service skills with confidence communicating by phone, email and face to face.
• Strong IT skills, including Microsoft Office applications.
• The ability to learn and adapt to new systems quickly.
• Strong written and verbal communication skills.
• The ability to work independently whilst contributing positively as part of a team.
• A proactive and flexible approach, with the ability to respond effectively to changing priorities.

Why Apply?

This is a fantastic opportunity to join a passionate team and make an immediate impact in a varied and hands-on coordination role. You'll play a key part in ensuring participants receive a high-quality experience whilst supporting the smooth delivery of a busy programme of courses and events.