Short Courses Coordinator

Royal Academy of Dramatic Art; Greater London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Royal Academy of Dramatic Art is seeking a proactive Short Courses Coordinator to join the Short Courses Team, supporting the planning and delivery of the RADA Short Course programme. You will be highly organised, fast-working and confident in administration within a busy customer-facing environment.

You will ensure all Short Courses and events are planned and delivered to a high standard, provide excellent customer service to teaching staff, and maintain strong cross-department relationships

Qualifications

• Experience in a fast-paced customer facing team.
• Excellent IT skills with strong attention to detail.

Responsibilities

• Plan and deliver Short Courses and Events to a high standard.
• Provide excellent customer service and support to teaching staff.
• Maintain and build relationships across departments within RADA.
• Handle enquiries by email, telephone, and in person.
• Safeguard and support Short Courses students during their time with us.

Job description

Salary: £30,000 - 35,000
Contract type: full time, permanent
Closing date: Wednesday 23 September, 12pm

The Role

RADA are looking for a Short Courses Coordinator to join their team, to provide support to the Short Courses Team, in the planning and delivery of the dynamic RADA Short Course programme. You will be a highly organised, fast working and confident administrator who has experience of working in a fast-paced customer facing team.

You will be responsible for ensuring all online and in-person Short Courses and Events are planned, and delivered to a high standard, delivering excellent customer service and support to teaching staff, whilst maintaining and building strong relationships across all departments within RADA. Other duties will include dealing with email, telephone and face-to-face enquiries, and ensuring that all Short Courses Students are safeguarded and supported during their time with us.

The Team

We are looking for someone who is able to keep records and documents and who will contribute to the efficient and effective operation of the Short Courses team. The successful candidate will also be responsible for maintaining an accurate log of all Short Courses, support with the processing of student payments and help towards providing other financial administrative support.

The successful candidate will have detailed knowledge and experience of working within an administration role, excellent IT skills with strong attention to detail. You will be able to respond rapidly to changing situations, have excellent customer service with good written and verbal communication skills.

About us

Founded in 1904, RADA has an unparalleled record of success in training some of the world’s most renowned actors and technical specialists. Ours is an impressive history on which we are building an innovative future. RADA training is not only informed by the industry but also produces graduates who take their place at the vanguard of their profession working at the cutting edge of the dramatic arts. We have an ambitious strategy to encourage students from all circumstances and backgrounds to come to RADA.

We aim to be fair and equitable and enable dialogue in a world of rapidly changing demographics and evolving definitions of identity. Through our approach to teaching, learning and wider social engagement we foreground equitable and sustainable practice in a way that sets high standards and feeds expectations for fair and considerate behaviour both in RADA and beyond. Our access and participation programme aims to remove any barriers that students from underrepresented groups may encounter so they are able to access and succeed on our courses, and progress into the industry.

This is an exciting time to join us. We are developing a new vision and strategy for RADA, building on its existing successes to redefine training in the dramatic arts for the 21st century, focusing on key themes of training and student experience, growth, industry, and international dialogue and engagement.

In addition to our aims for our vocational training, we are working from our foundational strengths to grow our income streams through life-changing work, aligned with our core pedagogy and ethos. We aim to co-create with industry and other stakeholders to build on our reputation as a centre of excellence and innovation in our field.

RADA is dedicated to Equal Opportunities and to creating a safe and inclusive environment for all and seeks to achieve diversity amongst its staff to reflect the community it serves. RADA is committed to safeguarding and promoting the welfare of children, young people and adults at risk, and expects all staff to share this commitment.