Onsite Service Desk Engineer - Liverpool (1st/2nd Line)

VIQU Limited; Liverpool; On-site; GBP 20,664,000 - 34,440,000; Full time

Job summary

VIQU Limited is seeking a Service Desk Engineer for a 3-month contract in Liverpool. You’ll join a busy IT Service Desk, providing first-class support to users across the business and ensuring timely resolution of issues.

You’ll be the initial contact for IT requests, handling incidents from intake to resolution, with on-site work five days a week in Liverpool. Prior experience in a legal environment is advantageous.

Qualifications

• Experience as a Service desk engineer, ideally in the legal industry.
• Proficiency in Microsoft 365 administration and support.
• Experience with ServiceNow ticketing system.
• Familiarity with iManage is preferred.
• Strong Windows desktop support and Active Directory skills.
• Hardware, software and peripheral troubleshooting.
• Experience with remote support tools.

Responsibilities

• Providing 1st and 2nd line technical support to end users via phone, email and remote support.
• Logging, managing and resolving incidents and service requests through to completion.
• Troubleshooting hardware, software and Microsoft 365 related issues.
• Supporting users across Windows desktop environments and core business applications.
• Using ServiceNow to manage tickets in line with agreed service levels.
• Supporting and troubleshooting iManage where required.
• Escalating more complex issues to senior technical teams when appropriate.
• Maintaining accurate documentation and updating knowledge articles.
• Working collaboratively with colleagues across IT to deliver an excellent support service.

Skills

Service desk experience

Microsoft 365 administration

Windows desktop support

Active Directory

Remote support tools

Hardware/Software troubleshooting

ServiceNow tickets

iManage (preferred)

Tools

ServiceNow

Microsoft 365

iManage

Windows

Active Directory

Job description

VIQU Limited is seeking a Service Desk Engineer for a 3-month contract in Liverpool. You’ll join a busy IT Service Desk, providing first-class support to users across the business and ensuring timely resolution of issues.

You’ll be the initial contact for IT requests, handling incidents from intake to resolution, with on-site work five days a week in Liverpool. Prior experience in a legal environment is advantageous.