Onsite SC Cleared Google Workspace Support Specialist

Experis; Stevenage; On-site; GBP 148,000 - 157,000; Full time

Job summary

Experis is seeking an experienced Google Workspace Support Specialist to provide expert support and administration across a global Google Workspace environment in Stevenage. This onsite role requires active SC clearance and involves handling end-user support, incidents, and service requests with a strong customer focus.

You will manage Gmail, Meet, Drive, Chat, and Google Editors, work with ITSM processes, and coordinate with vendor engagements to ensure high service quality and effective

Qualifications

• Advanced knowledge of Google Workspace Administration.
• Experience supporting Gmail, Google Meet, Google Drive, Google Chat and Google Editors (Docs, Sheets, Slides).
• Proven experience providing Level 2 Google Workspace Support.

Responsibilities

• Provide Level 2 support for Google Workspace services and applications.
• Manage user accounts, permissions, access requests, and administration activities.
• Resolve incidents and service requests in line with SLA requirements.
• Support and troubleshoot: Gmail, Google Meet, Google Drive, Google Chat, Google Docs, Sheets, and Slides.
• Manage and update tickets through ITSM platforms and incident management processes.
• Escalate and identify technical or process gaps where required.
• Support Google case management activities and vendor engagements.
• Assist with reporting and service monitoring activities.
• Work closely with infrastructure, service management, and support teams to improve user experience and service delivery.

Skills

Google Workspace Admin

Gmail/Meet/Drive

Google Editors (Docs/Sheets/Slides)

Level 2 Support

Incident Management

ITSM Tools

Communication & Stakeholders

Tools

Microsoft 365

Job description

Experis is seeking an experienced Google Workspace Support Specialist to provide expert support and administration across a global Google Workspace environment in Stevenage. This onsite role requires active SC clearance and involves handling end-user support, incidents, and service requests with a strong customer focus.

You will manage Gmail, Meet, Drive, Chat, and Google Editors, work with ITSM processes, and coordinate with vendor engagements to ensure high service quality and effective