Google Workspace Support Specialist

LA International; Stevenage; On-site; GBP 138,000 - 157,000; Full time

Job summary

LA International seeks a skilled Google Workspace Support Specialist for a 15-month contract on-site in Stevenage. The role focuses on advanced Google Workspace administration, user support, incident management via Remedy, and service delivery across Gmail, Docs, Sheets, Slides, and related Google tools.

A clear pathway for security-cleared candidates is noted. Ideal for candidates with solid ITIL practices and MS365 basics, able to work in a fast-paced environment on a long-term program of work

Qualifications

• Advanced knowledge of Google Workspace Administration.
• Account management basics.
• Google applications and services management.
• User support at expert level.
• Incident management with Remedy tickets and requests at expert level.
• Reporting basics.

Skills

Google Workspace

Account management

Gmail

GDrive

GMeet

Docs/Sheets/Slides

Remedy ITSM

Incident management

Reporting

MS365 basics

Tools

Remedy ITSM

Job description

Google Workspace Support Specialist

15 Month contract initially + Extensions

Based: Onsite in Stevenage

Rate - £750 - £850 p/d via Umbrella

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Google Workspace Support Specialist on a long term program of work.

Key Skills & Experience

• Advanced knowledge of Google Workspace Administration
• Account management: Basics
• Google applications and services management: Confirmed
• User support: Confirmed/Expert
• INC/REQ management: Confirmed/Expert
• ITSM incident management (Remedy tickets and requests) Confirmed/Expert
• Reporting: Basics
• Google case management Basic understanding
• Knowledge of Gmail, Gmeet, Gdrive, Gchat, Google editors (Doc, Sheet, Slide...) Confirmed
• Knowledge of MS365 - Global Email - Network infrastructure understanding Basics
• Resolve Level 2 Google Workspace Confirmed/Expert
• Flag technical knowledge gaps. Confirmed
• Flag ITIL process gaps.

This is an excellent opportunity on a great project of work,

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years.

We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported.

We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply.

If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.