Google Workspace Support Specialist

CBSbutler Ltd.; Stevenage; Sur place; GBP 125 000 - 170 000; Plein temps

Résumé du poste

CBSbutler Ltd. is seeking an experienced Google Workspace Support Specialist for an onsite contract in Stevenage, Hertfordshire. This hands-on Level 2 role focuses on Google Workspace administration and strong ITSM incident management.

Active SC clearance is essential, with MOD SC preferred. The position requires collaboration across technical teams to maintain high-quality service delivery.

Qualifications

• Hands-on Level 2 Google Workspace support
• Experience with incident/request management in ITSM
• Familiar with Remedy and ITIL processes
• Knowledge of Google Workspace apps and admin tasks

Responsabilités

• Support users and resolve L2 Google Workspace issues
• Manage incidents and service requests ensuring timely resolution
• Collaborate with wider technical teams to maintain service quality
• Identify gaps in ITIL processes and network infrastructure

Connaissances

Google Workspace Admin

L2 Support

Gmail/Meet/Drive

User Management

Incident Management

ITSM

Remedy

ITIL

Google Case Management

Microsoft 365 Awareness

Networking Basics

Gap Identification

Outils

Remedy

Description du poste

Google Workspace Support Specialist

Onsite in Stevenage, Hertfordshire

£800 per day inside ir35

Active SC clearance essential - MOD SC preferred

We're looking for an experienced Google Workspace Support Specialist to join a secure enterprise environment in Stevenage.

This is a hands-on Level 2 support and administration role, requiring strong knowledge of Google Workspace alongside excellent ITSM and incident management experience.

Key Skills Required:

• Advanced Google Workspace Administration


• Strong L2 Google Workspace support experience


• Gmail, Google Meet, Drive, Chat, Docs, Sheets & Slides


• User account and application/service management


• Expert-level incident & request management


• Remedy / enterprise ITSM experience


• Strong ITIL / ITSM process knowledge


• Google case management


• Microsoft 365 / Global Email awareness


• Basic understanding of network infrastructure


• Ability to identify technical and ITIL process gaps

You'll be responsible for supporting users, resolving L2 Google Workspace issues, managing incidents and requests, and working closely with wider technical teams to maintain a high-quality service.

Active SC clearance is essential, with MOD SC highly desirable.

If you're a Google Workspace Administrator, Google Workspace Support Engineer or L2 Support Specialist with strong ITSM experience and are available for an onsite contract in Stevenage, I'd be keen to hear from you.