SC-Cleared Google Workspace Specialist – Onsite Stevenage

Experis - ManpowerGroup; Stevenage; On-site; GBP 148,000 - 157,000; Full time

Job summary

Experis - ManpowerGroup is seeking an experienced Google Workspace Support Specialist to provide expert support and administration across a global Google Workspace environment, onsite in Stevenage.

You will support end users, resolve complex incidents, manage user accounts, and ensure smooth operation of collaboration tools. Strong Google Workspace administration and customer-focused support are essential.

Qualifications

• Advanced knowledge of Google Workspace Administration.
• Experience supporting Gmail, Meet, Drive, Chat, and Editors.
• Proven Level 2 Google Workspace support experience.
• Strong incident and request management experience.
• Experience with ITSM tools and processes.
• Excellent troubleshooting and user support.
• Strong communication and stakeholder management.

Responsibilities

• Provide Level 2 support for Google Workspace services.
• Manage user accounts, permissions, access requests, and administration activities.
• Resolve incidents and service requests in line with SLA requirements.
• Support and troubleshoot: Gmail, Google Meet, Google Drive, Google Chat, Docs/Sheets/Slides.
• Manage and update tickets through ITSM platforms.
• Escalate and identify technical or process gaps where required.
• Support Google case management activities and vendor engagements.
• Assist with reporting and service monitoring activities.
• Work closely with infrastructure, service management, and support teams to improve user experience and service delivery.

Skills

Google Workspace administration

Level 2 support

Incident management

Troubleshooting

Stakeholder management

Communication skills

Tools

ITSM tools

Job description

Experis - ManpowerGroup is seeking an experienced Google Workspace Support Specialist to provide expert support and administration across a global Google Workspace environment, onsite in Stevenage.

You will support end users, resolve complex incidents, manage user accounts, and ensure smooth operation of collaboration tools. Strong Google Workspace administration and customer-focused support are essential.