Google Workspace Support Specialist

CBSbutler Holdings Limited trading as CBSbutler; Stevenage; On-site; GBP 111,000 - 185,000; Full time

Job summary

CBSbutler is seeking a Google Workspace Support Specialist for an onsite contract in Stevenage, Hertfordshire. You will deliver Level 2 support and administration for Google Workspace, resolving issues and managing incidents in a secure enterprise environment.

Applicants should have strong ITSM experience, incident management skills, and an active SC clearance; MOD SC clearance is highly desirable. This is a hands-on role requiring collaboration with wider technical teams.

Qualifications

• Experience administering Google Workspace and providing L2 support.
• Strong ITSM and incident management capabilities.
• Solid understanding of ITIL processes and case management.

Responsibilities

• Support users and resolve Google Workspace L2 issues.
• Manage incidents and service requests, documenting actions.
• Coordinate with wider technical teams to sustain service quality.

Skills

Google Workspace Admin

L2 support

ITSM

Incident management

ITIL processes

Tools

Remedy ITSM

Job description

Google Workspace Support Specialist

Onsite in Stevenage, Hertfordshire

£800 per day inside ir35

Active SC clearance essential - MOD SC preferred

We're looking for an experienced Google Workspace Support Specialist to join a secure enterprise environment in Stevenage.

This is a hands-on Level 2 support and administration role, requiring strong knowledge of Google Workspace alongside excellent ITSM and incident management experience.

Key Skills Required:

• Advanced Google Workspace Administration
• Strong L2 Google Workspace support experience
• Gmail, Google Meet, Drive, Chat, Docs, Sheets & Slides
• User account and application/service management
• Expert-level incident & request management
• Remedy / enterprise ITSM experience
• Strong ITIL / ITSM process knowledge
• Google case management
• Microsoft 365 / Global Email awareness
• Basic understanding of network infrastructure
• Ability to identify technical and ITIL process gapsYou'll be responsible for supporting users, resolving L2 Google Workspace issues, managing incidents and requests, and working closely with wider technical teams to maintain a high-quality service.

Active SC clearance is essential, with MOD SC highly desirable.

If you're a Google Workspace Administrator, Google Workspace Support Engineer or L2 Support Specialist with strong ITSM experience and are available for an onsite contract in Stevenage, I'd be keen to hear from you.