SC-Cleared Google Workspace Pro (L2) - Stevenage

CBSbutler Ltd.; Stevenage; Sur place; GBP 125 000 - 170 000; Plein temps

Résumé du poste

CBSbutler Ltd. is seeking an experienced Google Workspace Support Specialist for an onsite contract in Stevenage, Hertfordshire. This hands-on Level 2 role focuses on Google Workspace administration and strong ITSM incident management.

Active SC clearance is essential, with MOD SC preferred. The position requires collaboration across technical teams to maintain high-quality service delivery.

Qualifications

• Hands-on Level 2 Google Workspace support
• Experience with incident/request management in ITSM
• Familiar with Remedy and ITIL processes
• Knowledge of Google Workspace apps and admin tasks

Responsabilités

• Support users and resolve L2 Google Workspace issues
• Manage incidents and service requests ensuring timely resolution
• Collaborate with wider technical teams to maintain service quality
• Identify gaps in ITIL processes and network infrastructure

Connaissances

Google Workspace Admin

L2 Support

Gmail/Meet/Drive

User Management

Incident Management

ITSM

Remedy

ITIL

Google Case Management

Microsoft 365 Awareness

Networking Basics

Gap Identification

Outils

Remedy

Description du poste

CBSbutler Ltd. is seeking an experienced Google Workspace Support Specialist for an onsite contract in Stevenage, Hertfordshire. This hands-on Level 2 role focuses on Google Workspace administration and strong ITSM incident management.

Active SC clearance is essential, with MOD SC preferred. The position requires collaboration across technical teams to maintain high-quality service delivery.