Head of Tech Services & Support - Campus IT Leader

BIMM University; Greater London; On-site; GBP 50,000 - 57,000; Full time

Benefits offered by this job

25 days holiday per year (FTE)

SMART pension

Comprehensive benefits package

Job summary

BIMM University is seeking a Head of Technology Services and Support to lead the delivery and evolution of technology support across its UK campuses. You will guide the teams, oversee operations, and shape how students and staff interact with technology throughout their university experience.

The role combines strategic leadership with hands-on oversight, driving a modern, insight-led support function and strong governance across teaching spaces, AV systems, and end-user devices.

Qualifications

• Significant experience leading IT support or service delivery in a multi-site environment.
• Experience building high-performing teams with accountability and continuous improvement.
• Strong understanding of service management and ITIL-aligned operations.
• Track record of using user insights and metrics to improve technology services.

Responsibilities

• Lead Technology Services & Support across BIMM University to ensure high-quality, consistent experiences across campuses.
• Provide direction, coaching and support to managers and specialist teams.
• Oversee service performance, governance, prioritisation, escalation routes and knowledge management.
• Develop a support model balancing remote assistance, regional on-site provision, and specialist expertise.
• Ensure teaching spaces, classroom tech, AV systems and end-user devices meet academic and operational needs.
• Use data and feedback to inform decisions and shape priorities.
• Champion self-service, automation and AI-enabled solutions to improve accessibility and efficiency.

Skills

IT leadership

Service management

Stakeholder management

Team coaching

Automation & AI tools

ITIL-aligned delivery

Strategic planning

Vendor management

Job description

BIMM University is seeking a Head of Technology Services and Support to lead the delivery and evolution of technology support across its UK campuses. You will guide the teams, oversee operations, and shape how students and staff interact with technology throughout their university experience.

The role combines strategic leadership with hands-on oversight, driving a modern, insight-led support function and strong governance across teaching spaces, AV systems, and end-user devices.