Technology Systems and Support Engineer

BIMM University; Brighton; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

SMART pension

Comprehensive benefits package

Job summary

BIMM University is seeking a Technology Systems & Support Engineer to deliver high-quality IT services across campuses, providing on-site and remote support to students and staff. You'll maintain and improve end-user devices, Microsoft 365, teaching spaces and collaboration tools, coordinating with Senior Engineers and partners to resolve issues and drive service improvements.

Based at Brighton, London or Essex, the role offers a supportive environment with 25 days holiday and a SMART

Qualifications

• Experience working in technology support or similar environment.
• Good troubleshooting across hardware, software, operating systems and end-user technologies.
• Experience delivering customer-focused support in busy environments.
• Understanding of Microsoft 365 and modern workplace technologies.
• Experience supporting classrooms, meeting rooms, audiovisual or collaboration technologies.
• Knowledge of service desk, incident management and support processes.
• Strong communication and interpersonal skills, with the ability to explain technical issues clearly to a range of users.
• Willingness to learn new technologies and contribute to continuous improvement.
• The post holder can be based at either Brighton, London or Essex campus.

Responsibilities

• Provide responsive onsite and remote technology support to colleagues and students across BIMM University.
• Diagnose and resolve a broad range of hardware, software, operating system and connectivity issues.
• Manage incidents and service requests through the IT service management platform, taking ownership through to resolution or escalation where appropriate.
• Configure, deploy and maintain laptops, desktops, mobile devices and other workplace technologies.
• Help ensure classrooms, teaching spaces, meeting rooms and collaboration technologies are operational and ready for use.
• Support software deployment, device provisioning, updates and endpoint security activities.
• Work with Senior Engineers and specialist teams to support resolution of more complex issues.
• Maintain accurate documentation, knowledge articles and asset records.
• Identify opportunities to improve support processes, self-service resources and user experience.
• Support technology projects, campus developments and introduction of new technologies across the University.

Skills

Tech support

Troubleshooting

Customer focus

Microsoft 365

End-user devices

Classroom/AV support

Communication skills

Tools

Microsoft 365 / M365 Admin

ITSM platform

Job description

Technology Systems and Support Engineer - South & East

Ensure you read the information regarding this opportunity thoroughly before making an application.

Salary: £26,520 - £28,000 per annum

At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About The Role

As a Technology Systems & Support Engineer, you will play an important role in delivering high-quality technology services, helping ensure that students and colleagues can make effective use of the systems and tools that support learning, teaching and day-to-day operations.

You'll provide both onsite and remote technical support across a range of technologies, including end-user devices, Microsoft 365, teaching spaces and collaboration tools. Alongside resolving technical issues, you'll help maintain and improve the systems and services that underpin learning, teaching and business operations, contributing to service enhancements and technology initiatives across our campuses.

What You'll Do

• Provide responsive onsite and remote technology support to colleagues and students across BIMM University.
• Diagnose and resolve a broad range of hardware, software, operating system and connectivity issues.
• Manage incidents and service requests through the IT service management platform, taking ownership through to resolution or escalation where appropriate.
• Configure, deploy and maintain laptops, desktops, mobile devices and other workplace technologies.
• Help ensure classrooms, teaching spaces, meeting rooms and collaboration technologies are operational and ready for use.
• Support software deployment, device provisioning, updates and endpoint security activities.
• Work with Senior Engineers and specialist teams to support the resolution of more complex technical issues.
• Maintain accurate documentation, knowledge articles and asset records.
• Identify opportunities to improve support processes, self-service resources and the overall user experience.
• Support technology projects, campus developments and the introduction of new technologies across the University.

What You'll Bring

• Experience working in technology support, desktop support, systems support or a similar technical environment.
• Good troubleshooting skills across hardware, software, operating systems and end-user technologies.
• Experience delivering excellent customer-focused support in a busy environment.
• A good understanding of Microsoft 365 and modern workplace technologies.
• Experience supporting classroom, meeting room, audiovisual or collaboration technologies.
• Knowledge of service desk, incident management and support processes.
• Strong communication and interpersonal skills, with the ability to explain technical issues clearly to a range of users.
• Good organisational skills and the ability to manage competing priorities effectively.
• A proactive and collaborative approach to problem-solving and continuous improvement.
• A willingness to learn new technologies and contribute to a positive, user-focused technology service.
• The post holder can be based at either our Brighton, London or Essex campus.

We encourage early applications, as we may close the advert ahead of the stated deadline if we receive a high volume of interest.

Why BIMM University

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.

We are committed to promoting the safety and welfare of our students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.