Onsite Order Management Specialist — Life Sciences

Danaher Corporation; Little Chalfont; On-site; GBP 28,000 - 36,000; Full time

Job summary

Cytiva, part of Danaher’s family of life sciences companies, is seeking an Order Management Specialist for an onsite role in Little Chalfont, Amersham. You will manage customer inquiries, process orders, and coordinate backlogs and shipments to ensure timely revenue and high customer satisfaction.

You’ll engage with customers and partners, leveraging ERP and CRM tools, and collaborate with cross-functional teams in a fast-paced environment to support life-sciences customers globally.

Qualifications

• Excellent communication and customer service skills.
• Highly organized and able to prioritize workload.
• Proficient in MS Office and comfortable with multiple systems.
• Knowledge of Oracle or similar ERP system.
• Knowledge of Salesforce.

Responsibilities

• Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
• Accurately process order entries to deliver to customer expectations.
• Proactively handle backlogs, replacements, and free of charge shipments.
• Follow shipment and installation to ensure revenue collection occurs on time.
• Communicate with appropriate individuals throughout the process.

Skills

Communication

Customer service

MS Office

Problem solving

Tools

Oracle ERP

Salesforce

Job description

Cytiva, part of Danaher’s family of life sciences companies, is seeking an Order Management Specialist for an onsite role in Little Chalfont, Amersham. You will manage customer inquiries, process orders, and coordinate backlogs and shipments to ensure timely revenue and high customer satisfaction.

You’ll engage with customers and partners, leveraging ERP and CRM tools, and collaborate with cross-functional teams in a fast-paced environment to support life-sciences customers globally.